A Warm Welcome to the King Community, where you can seek Answers / Suggestions from your fellow players, in any King Games' Sections
I am sorry to hear that you have lost all your boosters!! We do loose our saved up boosters when we delete & Re-install the App and/or change our device. You wrote above that you have changed your device, which is one of the cause to loose them. It is not possible to reimburse them unless we paid real money to buy them.
Recently, I had to reinstall the game on my phone, hence lost more than 50 of each boosters both pre-game and in-game boosters! But, there is nothing that either I or King team can do about it! I will build them back by playing "Sugar Drop" challenge and daily boosters, etc.,
I would suggest you also to do the same thing! All the Best & have a nice day/evening
Hi @menzie, to add to what @Pummy_Raj wrote the boosters and lives are saved to your device so that you can play the game offline too. For this reason, any updates, crashes or device changes can
cause these items to be lost. For this reason, we do not recommend storing too
many of the won boosters as these can indeed be lost unlike Gold Bars.
@Priyankathakur and @Freddy_Falkner the studio cannot reimburse you for any rewards that you received from an event. If they were purchased items then you need to get your user ID # and then write to Player Support. We cannot handle any purchase issues here in this community as it involves sensitive data.
@Elsa Please note that there's is no Game User ID needed when you email from the game's Settings and Help Center. The Game ID will be automatically sent from the game to Player Support in the email.
Like @Freddy_Falkner mentioned, when emailing directly from the game, all transactions, purchases and Game ID will be visible automatically for Player Support.
Answers
A Warm Welcome to the King Community, where you can seek Answers / Suggestions from your fellow players, in any King Games' Sections
I am sorry to hear that you have lost all your boosters!! We do loose our saved up boosters when we delete & Re-install the App and/or change our device. You wrote above that you have changed your device, which is one of the cause to loose them. It is not possible to reimburse them unless we paid real money to buy them.
Recently, I had to reinstall the game on my phone, hence lost more than 50 of each boosters both pre-game and in-game boosters! But, there is nothing that either I or King team can do about it! I will build them back by playing "Sugar Drop" challenge and daily boosters, etc.,
I would suggest you also to do the same thing! All the Best & have a nice day/evening
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0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha* Check out my stories *
*A guide to help you locate the different areas in the community!*
#ChoosetoChallenge: It’s the Women’s Month in the King Community!
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0 · Helpful Woah! Sweet Love HahaYou lost over 50 powerups? I lost over 300 powerups each... Can you imagine the money I spent? The developers should do something in this regard.
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0 · Helpful Woah! Sweet Love Haha@Priyankathakur
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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0 · Helpful Woah! Sweet Love Haha@Priyankathakur and @Freddy_Falkner the studio cannot reimburse you for any rewards that you received from an event. If they were purchased items then you need to get your user ID # and then write to Player Support. We cannot handle any purchase issues here in this community as it involves sensitive data.
How can I find the Game User ID on Facebook?
https://community.king.com/en/pet-rescue-saga/discussion/258608/how-can-i-find-the-game-user-id-on-facebook
What is my Game User ID and where can I find it? (Mobile devices and Windows app)
https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it
* Check out my stories *
*A guide to help you locate the different areas in the community!*
#ChoosetoChallenge: It’s the Women’s Month in the King Community!
🌈_________________________________ 🌈_____________________________ 🌈
- Report
0 · Helpful Woah! Sweet Love Haha@Elsa Please note that there's is no Game User ID needed when you email from the game's Settings and Help Center. The Game ID will be automatically sent from the game to Player Support in the email.
Like @Freddy_Falkner mentioned, when emailing directly from the game, all transactions, purchases and Game ID will be visible automatically for Player Support.
👬 Play Candy Crush Friends Saga 🐷 Play Farm Heroes Saga
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0 · Helpful Woah! Sweet Love HahaI wasn't aware aware of that @Crazy Cat Lad. I appreciate you pointing this out to me so that I will know how to respond in the future.
* Check out my stories *
*A guide to help you locate the different areas in the community!*
#ChoosetoChallenge: It’s the Women’s Month in the King Community!
🌈_________________________________ 🌈_____________________________ 🌈
- Report
0 · Helpful Woah! Sweet Love Haha