Reporting a bug

kamranrasulkamranrasul Posts: 1 Newbie
The fishes ate the fruit in this level 4035. Screenshot attached 

Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 20,086 Candy Moderator
    Hello @kamranrasul

    Through this messages, I welcome you to the king community
    Basically we facing this type problem for device error. but don't worries, i am trying to resolve.
    here some tips, check please, ( make sure your app is updated)
    Tip 1. Restart Your Device
    You can always try to restart your device when you meet any device problem. Press and hold the power button and tap Restart option. It can help you close all the apps running in the background and make space for you to run the wanted apps.
    Tip 2. Clear App Cache
    It will help you delete the unnecessary app cache that causes the crash. Go to Settings > Apps/Application manager > Choose the app candy crush saga > Tap Clear cache option.
    Tip 3. Free Up Storage Space
    To make enough room for the wanted apps, there are two options: delete files from device or move the files to SD card. You can remove some useless apps, old photos, videos and songs to free up space. Or move unnecessary apps to SD card: go Settings > Apps or Application manager > select one app > choose Move to SD card option.
    Tip 4. Make Sure Stable Internet Connection
    The slow or unstable network connection can also lead to app crashes on Android.
    Give me feedback after testing the causes.


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    Collect your badge from HERE.

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  • tpalczyntpalczyn Posts: 1 Newbie
    Level 4555.  I dropped all the fruit but the level is not registering one of them.  I should of finished the level multiple times.  I’ve used up many of my boosters also.  Very frustrating. 
  • Sukanta_BiswasSukanta_Biswas Posts: 20,086 Candy Moderator
    hello @tpalczyn

    I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻
    Please follow my last answer & check the troubleshooting. 
    Thank you

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

  • HeazHeaz Posts: 1 Newbie
    This has happened to me twice.  :(
  • ahmadalqadiahmadalqadi Posts: 1 Newbie
    edited August 2020

    Dear Support,

    I have this issue , when i playing level 3235 hint me to move white stone with yellow candy.


  • Freddy_Freddy_ Posts: 47,953 Sweet Legend

    @ahmadalqadi Hi and welcome. we do not use zip files, you can provide a screen shot by using the second pic from left at bottom of discussion box

    Thank you

  • tratelqalamtratelqalam Posts: 2,560 Legend

    You can check out some troubleshooting below.


    Reset / clear cache data from app store - check app update - log out of game - restart device - open game and log in.

    Don't let your happiness depend on something you may lose 💔

  • rajdeeptbrajdeeptb Posts: 3,647 Level 5

    please Clean Your cache files And use only Updated Version

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