Daily Prizes and Rewards

mel21

I know at the moment I am frustrated and angry with them.  You have been very helpful and I do appreciate that anyway I just want you to know that 

lrahauser

I stopped receiving the daily prize about a week ago and I am playing on a mobile device. 

CatJ

The game loses a lot when there aren't any rewards or prizes. I'm playing it a LOT less now. And trying to access it differently didn't work. There's a serious glitch and I think it's in King's domain, not my browser or device. Too bad...it was a fun diversion while it lasted.

Jelly_Jenny

Hi @mel21

Community Moderator here

Is the issue that you cannot play from the level you were on at King.com? You will need to sync your King.com account with Facebook and you will be back on track. A handy instructions on how to do that you will find here

I hope this helps! 

1riley1

Any update on fixing the booster wheel as we aren't receiving our daily booster

mel21

sorry for getting back to you so late.  I am working till 6 30 at night until friday.   I did what you suggested with Elsa on Saturday but it does not sync with my facebook acc.  As when  I open the game on facebook I go back to level 1 where I was playing on King.com I am on level1499 . Thats the problem I have .  Thats why Elsa told me to contact customer care.  I have done that but I have hit a brick wall.  They reply to me every time is go back to the king community. Thats why elsa contacted you.  I would carry on playing on King.com but you dont get the prizes when you spin the wheel anymore.  Thats why Elsa suggesred to play the game on facebook.  So I am in limbo. So what do you suggest now?? 

_Elsa_

@mel21, @Jelly Jenny is gone for the night.  I just tagged her here so she should get back to you in the morning when she's back in the office.

Sharon_Loose

hi Elsa there are no end of us have lost sugar drops and this is nothing to do with old or new versions as it includes many of us who are playing on iPads/iPhones so can only play on the app. So this is only the new version. Nothing to do with flash or html5 

_Elsa_

Hey guys, got an update later today that the studio is working on a fix and hopefully it will be available in the next game app update release.

CatJ

Great!  Any idea when that would be?  Also...I tried to bring up the game on facebook but can't get the whole playing field to show up. Half the board is covered by a menu on the right hand side of all the games available. How do I get rid of that?  https://screenshots.firefox.com/iTLjBlTfDstERrMD/apps.facebook.com