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Sugar Drops in Candy Crush Saga - Information and feedback

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Comments

  • Bianco_KongBianco_Kong Posts: 92 Level 3
    Since I didn't have a sugar drop, I haven't played candy crush in the past few days. For the sake of the sugar drop, I will definitely watch the advertisement. The advertisement will bring you benefits. The sugar drop is definitely a win-win situation.
  • MsMGSMsMGS Posts: 15 Level 2
    I just got an email response to the complaint I sent through the app. They said it isn't a test at all, it's a malfunction effecting the sugar track, and the developers are aware of it and trying to fix it. Makes me feel slightly better that isn't not some horrible test group thing. Hopefully they fix it soon. 
  • beechgalbeechgal Posts: 17 Level 2
    I only log on once a day to get my daily spin....they haven't taken that away yet. How can removing a valuable feature be a good thing? And how dare they remove it from only some people. I often pay and I am not paying another dime nor am I playing much at all. Once my boosters are gone, I am just going to delete the game altogether. This really sucks that they take away an essential feature. Bait and switch. 
  • beechgalbeechgal Posts: 17 Level 2
    MsMGS said:
    I just got an email response to the complaint I sent through the app. They said it isn't a test at all, it's a malfunction effecting the sugar track, and the developers are aware of it and trying to fix it. Makes me feel slightly better that isn't not some horrible test group thing. Hopefully they fix it soon. 
    That's interesting because I got an email from them too that said I have some different level and there is nothing that can be done about...tough shit. She did not say that it would be fixed. It is some kind of test.
  • beechgalbeechgal Posts: 17 Level 2
    MsMGS said:
    I just got an email response to the complaint I sent through the app. They said it isn't a test at all, it's a malfunction effecting the sugar track, and the developers are aware of it and trying to fix it. Makes me feel slightly better that isn't not some horrible test group thing. Hopefully they fix it soon. 
    That's interesting because I got an email from them too that said I have some different level and there is nothing that can be done about...tough. On what planet would they think that taking away a feature is going to make players happy? Knowing when and how to use boosters is an important part of the strategy of the game. Now I can't use the few I have left because they will never be replaced. My friends are way ahead of me and they don't even spend money. 
  • mamacathymamacathy Posts: 95 Level 3
    Hi, thought your glitch was fixed, opening my sugar drop reward, only to receive nothing...6 times now, less moves with each game.. this is not a very nice way to treat your players. "RELAX AND PLAY" I think not, very stressful.
  • donnaleedonnalee Posts: 2 New Bee
    I want my damn sugar drops back or I uninstall candy crush and sell my stock !!!
  • beechgalbeechgal Posts: 17 Level 2
    donnalee said:
    I want my damn sugar drops back or I uninstall candy crush and sell my stock !!!
    I don't think they care...CC has the worst customer service ever. They do not care about keeping their customers happy...even the ones who are stupid enough to pay (like me). Using boosters is a big part of the strategy of the game....when and how to use them. Those of us on high levels that are pretty good players got there because of this strategy---it is all part of playing the game. By eliminating the boosters/sugar drops it takes away a huge portion of the mindset that goes into each level. Getting one booster a day via free spin is a slap in the face. Actually---most everything King does is a slap in the face to their customers. 
  • elaine_Oelaine_O Posts: 2 New Bee
    I'm on level 4715..... it's going to be tough going forward without the Sugar drops for boosters.... PLEASE.... try to fix the glitch soonest..... we love this game of strategy..... thanks & be blest....

  • Jelly_JennyJelly_Jenny Posts: 1,899 Community Manager
    MsMGS said:
    I just got an email response to the complaint I sent through the app. They said it isn't a test at all, it's a malfunction effecting the sugar track, and the developers are aware of it and trying to fix it. Makes me feel slightly better that isn't not some horrible test group thing. Hopefully they fix it soon. 
    I'm very sorry for the mix up - I was able to check your player account and can confirm that you are in a trial group that currently does not have Sugar Drop feature. I apologize for any inconvenience caused by this.  

    New to Candy Crush Saga or Community? Check out Beginner's Corner here!
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  • P4bloJ4cksonP4bloJ4ckson Posts: 4 New Bee
    donnalee said:
    I want my damn sugar drops back or I uninstall candy crush and sell my stock !!!
    My feelings entirely! No fun playing = Delete
  • Bianco_KongBianco_Kong Posts: 92 Level 3
    Do we meet Thanos? He made the sugar drops disappear, everyone felt very sad.
  • P4bloJ4cksonP4bloJ4ckson Posts: 4 New Bee
    MsMGS said:
    I just got an email response to the complaint I sent through the app. They said it isn't a test at all, it's a malfunction effecting the sugar track, and the developers are aware of it and trying to fix it. Makes me feel slightly better that isn't not some horrible test group thing. Hopefully they fix it soon. 
    I'm very sorry for the mix up - I was able to check your player account and can confirm that you are in a trial group that currently does not have Sugar Drop feature. I apologize for any inconvenience caused by this.  
    It's not going to be much of a trial is it?No one in it is going to want to play much!
  • AmrussellAmrussell Posts: 45 Level 2
    Hi @Bianca-Kong I had the same issue. I am happy to say they just returned  There was an issue with King, not taken away. Now only if they fix my episode race lol
  • Bianco_KongBianco_Kong Posts: 92 Level 3
    Amrussell said:
    Hi @Bianca-Kong I had the same issue. I am happy to say they just returned  There was an issue with King, not taken away. Now only if they fix my episode race lol
    My sugar drops didn't come back, how to get them back.
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