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Sugar Drops in Candy Crush Saga - Information and feedback

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Comments

  • Jelly_JennyJelly_Jenny Posts: 1,899 Community Manager
    Hi everyone! I have added an update to this thread so make sure to check it out here. Again, feedback is always welcome! 

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  • ralphsharralphshar Posts: 19 Level 2
    Jelly Jenny .....you said, “Currently we have a vast variety of exciting events where players can collect candies and earn delicious rewards.”.   I do not have any events that I can play on my game on a daily basis to earn the number of boosters I could with the sugar path. And when you’ve reached the end of the game and no new levels to play, it’s very boring and so I don’t play at all. Sugar drop path should be returned 
  • ralphsharralphshar Posts: 19 Level 2
    From Jelly From Jelly Jenny on community.king.com
    UPDATE May 8th

    Every now and then, our Developers revisit old in-game features in order to improve them further and at times they even consider removing them to make space for others, potentially, even more exciting features.

    Sugar Drops was introduced 4 years ago, making it one of the oldest still running features in the game. Back then, the game didn’t have many features and in general it looked very different. Currently we have a vast variety of exciting events where players can collect candies and earn delicious rewards.

    The aim for the Game Studio is always to create new and fun features for our players.  With this aim in mind, they are currently testing to remove Sugar Drops so they can see whether this feature is still relevant in this new context. Or is it time for this feature make way to a new classic.

    We understand you’re apprehensive about this change but just be confident that our Game Studios are always thinking ways to delight our players. 

    Sent from my iPhone

    On May 6, 2019, at 6:03 PM, Candy Crush Saga Customer Care <[email protected]> wrote:

    ##- Please type your reply above this line -##

    King
    (Ticket-Id:8083258)
    King



    Thank you for contacting King Player Support.


    We are sorry for the delay in replying to your ticket. We are experiencing higher than usual volumes, why not check out our in game FAQ´s and community site for help: https://communities.king.com. If you can't find what you need there, please reply to this ticket to get help from one of our agents.


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  • MsMGSMsMGS Posts: 15 Level 2
    That update from Jenny doesn't sound promising at all. Seems like they have no intention of returning the sugar track. Really not cool. 
  • Bianco_KongBianco_Kong Posts: 92 Level 3
    Sugar Drops disappear  = Heart Crush 
    Candy Crush should change name to "Heart Crush" >:)
  • mamacathymamacathy Posts: 95 Level 3
    Hope you get your sugar drops back soon :)
  • quiltedpinkquiltedpink Posts: 10 New Bee
    I do miss the sugar drops. I hope that they come back.
  • madlisa1madlisa1 Posts: 1 New Bee
    I have been playing this game forever. I am on level 1783 and now it is no fun without the sugar drops. I would go back to old levels and play for a long time to get the boosters to use on the super hard levels. I'm thinking about deleting it now. Seems they just insist on making us watching ads as the only way to get boosters and all of the fun is gone. That, or they give you a discount if you get enough scrolls to once again buy something. Bummer.
  • mamacathymamacathy Posts: 95 Level 3
    Candy crush is the only game I play, not sure what's going on, I've started getting some sugar drops back, but not all rewards, AND the levels are getting ridiculously hard : (  CC used to be enjoyable,  but not now. Candy Crush should CARE more about its customers, including better customer service and game fun for all of its players.
  • beechgalbeechgal Posts: 17 Level 2
    Knowing when and how to use boosters is part of the strategy of the game. Now that they have taken that away there is nothing strategic about it. Plus there is zero incentive to keep playing...in the past I would keep playing in order to get to a sugar drop threshold and get boosters. Now I am just done. I don't care if I keep playing the same level for the next year. I will not ever again spend a dime. And their response is pure BS. How is taking away a major feature an enhancement to the game? Who is going to say---yeah, that's great that I can no longer earn boosters. 
  • lisaraelisarae Posts: 1 New Bee
    I am very disappointed that the sugar drops are no longer available.  I played every day with the drops and now I have no reason to play except when the new levels come out.  Please reconsider bringing back sugar drops to retain your dedicated customer base that plays every day to receive this reward.
  • kooskoekjesmonsterkooskoekjesmonster Posts: 17 Level 2
    Hi everyone, 

    Community Moderator here :waving:

    Some of you may have noticed that your Sugar Drops are not appearing in your game map. Additional features like Sugar Drops can be tweaked and changed but before doing that, the Game Studio needs to run a trial with a selected group of players.

    Unfortunately we cannot impact on who is in this trial but regardless the Game Studio does try to ensure that all players have a great gaming experience. 

    I will be updating this thread for any further update as I keep receiving them. 

    During these trial periods player feedback is always valuable, so don't hesitate to leave them in the comment section of this thread.


    UPDATE May 8th

    Every now and then, our Developers revisit old in-game features in order to improve them further and at times they even consider removing them to make space for others, potentially, even more exciting features.

    Sugar Drops was introduced 4 years ago, making it one of the oldest still running features in the game. Back then, the game didn’t have many features and in general it looked very different. Currently we have a vast variety of exciting events where players can collect candies and earn delicious rewards.

    The aim for the Game Studio is always to create new and fun features for our players.  With this aim in mind, they are currently testing to remove Sugar Drops so they can see whether this feature is still relevant in this new context. Or is it time for this feature make way to a new classic.

    We understand you’re apprehensive about this change but just be confident that our Game Studios are always thinking ways to delight our players. 
     
    I am very sorry to read, that you are considering removing the sugar drops. With viewing commercial videos, you hardly can win the boosters lolli pop hammer and free switch. And buying them (that seems to be your goal) is NOT my intention and will not happen EVER by me.
  • mamacathymamacathy Posts: 95 Level 3
    Maybe CC customers should take a vote to keep our Sugar Drops 😐🙏
  • bearwithmebearwithme Posts: 7,228 Superstar
    @mamacathy - I definitely agree that we should have a vote to keep the sugar drops.  I try to play twice daily and collect them to increase my stash of boosters.  None of the other things available allow you to collect as many boosters (at no cost) in the same period of time.  I definitely agree - if there is not a vote currently set-up - we need to set one up to keep the sugar drops.  There was a huge discussion about the change to the build-a-bot and not being able to use it on old levels.  They are testing a modified version (you can use it on old levels if you have completed the new levels). Not the ideal solution but a step in the right direction.  Anyway - my point is - if enough people speak up about it - it may make a difference.


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