King.com issue: Why can't I send or receive lives/help on Candy Crush Saga?

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Answers

  • jmorgisonjmorgison Posts: 22 Level 2
    i am unable to play Candy Crush Soda Saga.  Cannot get past the page that comes  up after you hit the play now button.  
  • Hey! Would you like to give us your opinion?

  • Deejay100sixDeejay100six Posts: 30 Level 2
    jmorgison said:
    i am unable to play Candy Crush Soda Saga.  Cannot get past the page that comes  up after you hit the play now button.  
    Ditto! Refreshing the page doesn't complete.
  • jmorgisonjmorgison Posts: 22 Level 2
    So now I am stuck on both games I play on my PC  at king.com.  Candy Crush because I cant receive lives because I cant received tickets from friends and Candy Crush Soda simply because I cant get to the game.  I also am playing Candy Crush Friends and CAndy Crush Jelly on an I Pad I just purchased used from my school district who is replacing thei ipads and cannot receive extra games on them I assume because I am not playing through Facebook.  Very frustrating.
  • bearwithmebearwithme Posts: 11,278 Candy Moderator
    @jmorgison and @Deejay100six - I have told the community Manager for Candy Crush Soda ( @Xarly ) about the problem you and several other people appear to be having with Candy Crush Soda.  The Manager should be back from a long weekend tomorrow and have a response about that problem. 

    @moustache - I recognized you were speaking Dutch (I lived in the Netherlands for several years - lovely country), however we only use English here in the community so in future could you please post your questions/comments in English (you can use Google translate if needed).   

    "Sometimes the smallest things take up the most room in your heart." - Winnie the Pooh

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  • moustachemoustache Posts: 23 Level 2
    Bearwithme , 
    Okay , I had already noticed that my text was not completely in line white I had typed. Thanks for the hint !

    Regards

  • CorujaCoruja Posts: 2 Newbie
    I'm going back to previous levels to get reinforcements, but I'm already thinking about giving up the game.

    I'm feeling like on idiot!

    (Google Translate)
  • ElsaElsa Posts: 32,776 Community Hub Moderator
    Hi guys, there is a problem with the lives when playing the game on king.com which you all have already found out.  It has been reported to the studio and I have to forward all of these messages to the community moderator because she is keeping track of those playing on king.com.  I am going to send her this link now.  Not sure how long it will take for the fix, but hang in there because the studio is well aware of this problem.


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  • KrinaKrina Posts: 1 Newbie
    Jeeves said:
    Same exact complaint here; same time frame and cannot progress w/o "tickets from friends, etc." to unlock the next episode. I play on Windows 7 with no plans to upgrade to 10 in the near future.  I too have no Facebook interaction and was quite frustrated with King responding it having to do with a Facebook issue since I repeatedly said I don't take to Facebook. I too hope King corrects this problem shortly and things are back to the way they were, otherwise, as others have suggested, have to find another way to occupy free time! I would miss CC though!
    Exact the same issue here.
    Morover Candy Crush Soda isn't starting any more, Bubble Witch Saga freezes on Level 6.
    Hope, all these problems will be fixed soon!
  • MinJudaiMinJudai Posts: 2 Newbie
    i cant send lives to my friends below my level. i used to just scroll down and their names are there but then i cant find them anymore. i can only send lives to my friends that are within my level.also i cant ask for lives too. so sad☹️
    i hope you fix this so i can help my friends
  • Marilyn-3Marilyn-3 Posts: 73 Level 3
    Having same issues here too. Can't receive lives and friends aren't receiving from me either +3 button not working. Same issues with other games too. Also, Bubble Witch Saga freezing on level 6 here too.
  • ElsaElsa Posts: 32,776 Community Hub Moderator
    Hi @MinJudai and @Marilyn-3, wow do you think King is sending you a hint to get out of the house?  LOL!  Just kidding.  Seriously, if it's through king.com I already posted for the manager to come check this entire message out.  I know that king.com has the lives problems so chances are you must both be playing on king.com.  Wow @Marilyn-3 you are finding a lot of problems.  She should see your message when she comes here.


    🌈________________________________________________________ 🌈

     * Check out my stories *

     *A guide to help you locate the different areas in the community!*

    *Art Nook: King Fanart!*

    🌈________________________________________________________ 🌈




  • Marilyn-3Marilyn-3 Posts: 73 Level 3
    Elsa, thank you for following up on our problems, going on 2 weeks now since the update on May 29.
  • MinJudaiMinJudai Posts: 2 Newbie
    @Elsa Noooo CC is my all time fave game😩. been playing eversince it started. never had problems before until now. 
  • jmorgisonjmorgison Posts: 22 Level 2
    Great!  Now candy crush saga will not download on King.com on my desktop along with Candy Crush Soda saga.  
  • bearwithmebearwithme Posts: 11,278 Candy Moderator
    @jmorgison - King may be having the same problem with CC Saga as with CC Soda.  The community Manager for Soda @Xarly said they are having some server issues. "This is indeed one of our top issues now and we are working hard to make sure this is fixed as soon as possible.

    In the meanwhile, you can still play on your PC on the Windows 10 app or Facebook. We know this is not ideal and we are working on fixing it, but these two options should still get you back in the game for the time being.

    As soon as I have more information, I will forward it onto you all."

    So it appears King is indeed aware of the problem and is working on it.  FYI - the community moderator for CC Saga is on vacation and won't be back until the end of the week.

    "Sometimes the smallest things take up the most room in your heart." - Winnie the Pooh

    Be sure to come check out the  Beginner's Corner and visit the lounge area 💕💕
    If you are new to the community please check here for helpful info: Learn more about the King Community
    💗You can find the various contests for the different games here


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