Recently upgraded my device and I’m still on the level I was at but I’m missing 58 gold bars as well

cctrainer

Recently upgraded my device and I’m still on the level I was at but I’m missing 58 gold bars as well as numerous assorted prizes 

firebombmarkus

Hi @cctrainer and welcome to our adorable Community 😊 I am sorry this happened to you. The boosters we collect are stored on our device's memory. This way we can reach them even if we are offline. Unfortunately, this means that we will lose all the boosters if we change the device or reinstall the game. We don't recommend storing a lot of boosters, it's better if you use them while playing the game. Here are some tips for safeguarding your boosters.

https://community.king.com/en/candy-crush-saga/discussion/252961/safeguarding-your-collected-boosters

As for gold bars, they are stored on King' s servers and you shouldn't lose them unless you purchase any of the items. I will ask you to give me your game ID. If you don't know where to find it, follow the instructions below. Thank you.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it

carine101

I’m having connection issues. I turned off my device and turned it back on. It worked for a minute and then it didn’t