How are you connected to the Internet? Is your modem connected directly at the back of your computer via Ethernet Cable? Or is your Modem connected by an Ethernet Cable to a Router that is connected at the back of the Computer by a second Ethernet Cable which provides Wireless Connections or WiFi to the other devices at your home?
I want you to test your Internet. Have you heard of the Speed Test? Do you know the Speed in Megabytes you are paying your Internet Provider monthly for Internet Access? You will have to write that down so you know if you are getting the Speed that you are supposed to be getting in your house. The reason I ask is so you can compare what you are supposed to be getting versus the result of the test. Here is the link to the Speedtest by Ookla: .https://www.speedtest.net. It has a the word GO inside a circle in the middle. All you need to do is click on it and write down the Ping (MS), Download (MBPS) and Upload (MBPS) Results. Please let me know the results. Below is the ScreenShot of how it looks like.
Quote: Life is a circle of happiness, sadness, hard times and good times. If you are going through hard times, have faith that good times are on the way.
Sometimes the problem is with the WiFi Signal. Some games require more signal than the others. In my house, I have to go in the Router's configuration to give my son more signal on his Game Console.
Please follow my instructions above and let me know the Speed Test Results!
Thanks!
A Thing Of Beauty Is A Joy Forever - John Keats
Welcome To My Backyard!
Quote: Life is a circle of happiness, sadness, hard times and good times. If you are going through hard times, have faith that good times are on the way.
I am having the same issue! Did all the troubleshooting steps. Deleted and reinstalled and nothing works. My internet connection is fine for everything except this.
I am having the same issue. Tried all the suggested repairs. No luck. Have taken screenshots of progress but King won't respond on how to keep my progress if I uninstall and try to reinstall. All apps are up to date! Ready to get rid of King completely.
I'm having the same issue. Candy Crush Saga and Candy Crush Saga Soda. Tried everything including getting a new phone that made me have to reinstall both games. Had maximum Wi-Fi at the public library and still no connection. I'm relieved to know that it's not just me having this problem but still frustrated that there's nothing being done about it from what it seems anyways. Ugh. 😕
Same here. Game WILL NOT connect using cellular data. Will only connect using WiFi and I don’t have WiFi at home so I can’t play at home. This has only started this past week or so. Every other app works fine on cell data. Settings in the iPhone are set to where it can use data but it won’t.
Same issue!!! I can’t get my rewards for me toffee. It says I am connected to Facebook at least. I know it isn’t my phone, or my cellular data. Please fix!!!!!
I’m having the same issue, internet speed over 40, I’ve emailed king hoping for a sort. This has been continuous over last four days. I’ve switched off reinstalled game even joined Facebook but no joy, Facebook have messaged me to say game has access to my friends etc but the app is still saying no internet access
Answers
Hi there! Welcome to the Community!
How are you connected to the Internet? Is your modem connected directly at the back of your computer via Ethernet Cable? Or is your Modem connected by an Ethernet Cable to a Router that is connected at the back of the Computer by a second Ethernet Cable which provides Wireless Connections or WiFi to the other devices at your home?
I want you to test your Internet. Have you heard of the Speed Test? Do you know the Speed in Megabytes you are paying your Internet Provider monthly for Internet Access? You will have to write that down so you know if you are getting the Speed that you are supposed to be getting in your house. The reason I ask is so you can compare what you are supposed to be getting versus the result of the test. Here is the link to the Speedtest by Ookla: .https://www.speedtest.net. It has a the word GO inside a circle in the middle. All you need to do is click on it and write down the Ping (MS), Download (MBPS) and Upload (MBPS) Results. Please let me know the results. Below is the ScreenShot of how it looks like.
Please let me know!
Thanks!
A Thing Of Beauty Is A Joy Forever
- John Keats
Welcome To My Backyard!
Quote:
Life is a circle of happiness, sadness, hard times and good times.
If you are going through hard times, have faith that good times are on the way.
- Report
0 · Helpful Woah! Sweet Love HahaTry all the signs and still can connect to my games.
This only happening with King games.
- Report
0 · Helpful Woah! Sweet Love HahaHi there! Welcome to the Community!
Sometimes the problem is with the WiFi Signal. Some games require more signal than the others. In my house, I have to go in the Router's configuration to give my son more signal on his Game Console.
Please follow my instructions above and let me know the Speed Test Results!
Thanks!
A Thing Of Beauty Is A Joy Forever
- John Keats
Welcome To My Backyard!
Quote:
Life is a circle of happiness, sadness, hard times and good times.
If you are going through hard times, have faith that good times are on the way.
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha