Candy crush saga won’t download. Tried all suggestions sent via your email ...help

robinco4robinco4 Posts: 2
I have closed other apps, restarted iPad, both app and iPad up to date, plenary of storage and still not loading.
Orange King screen goes to blue/pink loading screen and is stuck. 
I have played for over a year without a problem. In need more advanced help.
dont want to start over 

Answers

  • vikram123vikram123 Posts: 1
    why cant i load cc through fb
  • mercerikmercerik Posts: 2,410 Legend
    robinco4 said:
    I have closed other apps, restarted iPad, both app and iPad up to date, plenary of storage and still not loading.
    Orange King screen goes to blue/pink loading screen and is stuck. 
    I have played for over a year without a problem. In need more advanced help.
    dont want to start over 
    @robinco4

    Hi Robin! Welcome to the Community!

    How long has this been happening? How do you login to your CCS App, are you using your Facebook Account or your Kingdom Account? Can you tell me your iOS Version currently?

    Please let me know!

    Thanks!

    Life is a circle of happiness, sadness, hard times and good times.
    If you are going through hard times, have faith that good times are on the way.

    From Star Wars Episode IX Teaser.
    (Converted from MP4 to GIF Format by: mercerik)

    Candy Crush Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjGS_apGebfdCCj8gDFtBjzK

    Candy Crush Soda Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjHsywh5SGbmxuEGxDUHC7gG
    YouTube CHANNEL URL:
    https://www.youtube.com/c/merlstrom


  • mercerikmercerik Posts: 2,410 Legend
    vikram123 said:
    why cant i load cc through fb
    @vikram123

    Hi there! Welcome to the Community!

    What browser are you using when you play Candy Crush on Facebook? When was the last time that browser was updated? 

    Candy Crush Saga inside Facebook is loading fine with me. I never had any issues since the beginning. 

    Please let me know!

    Thanks!

    Life is a circle of happiness, sadness, hard times and good times.
    If you are going through hard times, have faith that good times are on the way.

    From Star Wars Episode IX Teaser.
    (Converted from MP4 to GIF Format by: mercerik)

    Candy Crush Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjGS_apGebfdCCj8gDFtBjzK

    Candy Crush Soda Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjHsywh5SGbmxuEGxDUHC7gG
    YouTube CHANNEL URL:
    https://www.youtube.com/c/merlstrom


  • RIrunnerRIrunner Posts: 3
    Did this get resolved ? I am having similar issue and apple said it is a problem with the app and to contact the developer 
  • robinco4robinco4 Posts: 2
    This problem has not been resolved. Apple told me to contact developer also and I have not received anything but automated help.
    I don't have a Facebook Acct, I just downloaded onto my iPad and play for 2 years and now this problem for about 10 days.
    My I pad is iPad Air 2 iOS 12 3.1


  • ElsaElsa Posts: 17,805 Superstar
    Hi nebies, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

    To add to what @mercerik wrote above, if you are playing on mobile devices you might have to do some troubleshooting to see if that helps.  Below are 2 links but if you have another manufacturer's device, I can offer their links too.

    IOS

    https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

    Android

    https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

    @robinco4, if you are not playing through Facebook, are you playing through the Kingdom?  It's best to use one of those platforms because they save your progress on their servers.



    You can find out more about our Superstars here
    *************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    *************************************
    Newbies, this is for you!  We always run contests on all the King games where you have a chance to earn some gold bars.  Check them out here
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