Win moves and bonus booster wheel have stopped loading??

flink

Having to reinstall every time I play due to bonus wheel and win moves wheel not loading not happy

MataiceAlison

@flink which device are you using, ? is it mobile , laptop or ipad?

Brianbenster

Samsung tablet with android 7. Tks

jongeling

I'm having the same issue (bonus and win moves wheel not loading). Only happens on my tablet. Works on my phone. Internet connected.

pwalsh

Yes, I am playing on KING.COM on an android.... so that's the problem huh?  Didn't know there was any other way of playing.  My bonus spinner hasn't been working for months now so I am having to be VERY patient and get through the levels without any help. Fingers crossed glitch gets fixed sooner then later:0)

Jfergie

Same issue. It worked fine for awhile and then stopped working. It works for Daily Spin, but not for Win More Moves after a game ends. I have uninstalled and reinstalled, but it did not help. I'm using a brand new Motorola G7 phone. I'm losing interest in the game. It is almost impossible to move levels without the extra boosters/moves.

cswiech

Got a new phone, Galaxy s9. Booster wheel will not load. It was working fine on old phone, Galaxy s7. I have uninstalled, reinstalled, updated phone, updated app, nothing. Whatever this glitch is with android, please fix ASAP. Ruining my game experience.

Debbie-5

After logging in keep getting a notice that Dexter and Friends need to take time off and will be back soon.  The game just closes out when trying to play a level.   Problem just started today...Keep loosing all space ship booster when game automatically closes out, stickers are gone,  Internet connection is fine...Not sure what's going on.  Anyone else having problems? 

316

I'm having the same issue (does not work for Win moves at the end of a game and buying piggy bank). Only happens on my phone (Samsung) - bought a new phone (Samsung) and did a new install - still does not work. Works on my laptop. Internet connected. Quite problematic...

cswiech

I contacted King, and they are aware of the problem, but offered no solution. They did give me 20 gold bars, though. Maybe it will get fixed with next game update?

flink

Same still here. If I reboot my phone and re reinstall the game it works. I still believe it may be a glitch but could be my phone

tsaytds

 Hi everyone, this issue has been reported many times, so far no one seems has any definite answer. Obvious problem would be internet connection. Bonus wheel requires a real-time connection. But almost all the reports did not have internet problems, some report after reinstallation offer a brief normal operation but soon failed again. From technical point of view the culprit most likely to be the power saving mechanism  in your device, with power saving mode on online realtime communication will be interrupted. As I look deeper into this issue, I find King made CCS a power saving app. Again all I offer here is just a guess for I fail to reproduce the problem. Here is few steps you can follow:

(1) select one connection method only either wifi or mobile data.
(2) turn off most auto features in settings or apps, like auto update ,auto backup restore...etc.
(3) look for power saving mode and turn it off.
(4) restart and WAIT.

If this doesn't work, next would be a safe mode check, which would be a case by case issue. Good luck, help this can solve your problem.

jongeling

I have a tablet that had this problem. We deleted the game and restarted my tablet. Added Candy Crush again and everything started working again. Yea! 

babatrik

I uninstalled the game, restarted the phone and then reinstalled the app. The problem is still there and has so been for months. What a joke.

flink

Same joke here. I've been having to reinstall game to get win moves for the last 6 months