Win moves wheel not working

moomanikmoomanik Posts: 1 Newbie
Win moves wheel is stuck after game and keeps on rotating. Cant select it to stop for the last one week. 
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Answers

  • bearwithmebearwithme Posts: 10,912 Candy Moderator
    Hi @moomanik and welcome to our wonderful community!  Can you provide a screenshot and post it here?  Also - can you provide a bit more information?  What platform are you playing on - PC, Android or IOS?  Are you connected via Facebook or the Kingdom? One of the first steps we ask people to do is make sure you have the most up to date level for Candy Crush Saga (1.154.0) and also ask that you clear your cache.

    "Sometimes the smallest things take up the most room in your heart." - Winnie the Pooh

    Be sure to come check out the  Beginner's Corner and visit the lounge area 💕💕
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  • Bruce_BubelloBruce_Bubello Posts: 55 Level 3
    edited July 2019
    I am having the same issue for several weeks. I just checked for updates at the Microsoft Store and they do not yet have Candy Crush Saga 1.154.0 for download. I do not see why we can't get the download directly from King or do an update from within the game itself. The game should also be able to tell us what version we have installed (I currently have 1.1530.2.0 installed) .. Also for some reason the Candy Crush Scrolls keeps saying "no internet connection" but my connection is working fine for everything else ... Please get that fixed ... Thanks



  • yasamanyasaman Posts: 1 Newbie
    My move wheel is not working, always is loading 
    I uninstall the game and install it again but not working 
  • JfergieJfergie Posts: 3 Newbie
    I've had the same issue for the past few weeks. 
  • disbelldisbell Posts: 2 Newbie
    My wheel is stuck as well. Keeps spinning and loading. Terrible since I could use this bonus right now!!!
  • Bruce_BubelloBruce_Bubello Posts: 55 Level 3
    To all: Just checked and the Candy Crush App in Windows 10 is now at Version 1.1581.2.0 ... Win moves wheel worked for me, so maybe they have it fixed this time.
  • 0957509575 Posts: 6 Newbie
    I am having the same issue for several weeks. I just checked for updates at the Microsoft Store and they do not yet have Candy Crush Saga 1.154.0 for download. I do not see why we can't get the download directly from King or do an update from within the game itself. The game should also be able to tell us what version we have installed (I currently have 1.1530.2.0 installed) .. Also for some reason the Candy Crush Scrolls keeps saying "no internet connection" but my connection is working fine for everything else ... Please get that fixed ... Thanks




  • 0957509575 Posts: 6 Newbie
    Just realised it is my comment😆😆😆😆😆!!
  • 0957509575 Posts: 6 Newbie
    09575 said:
    Just realised it is my comment😆😆😆😆😆!!

  • Bruce_BubelloBruce_Bubello Posts: 55 Level 3
    edited August 2019
    Here we go again ... The Win Moves Wheel worked on Aug 29 after updating to new Windows 10 Candy Crush App to 1.1581.2.0 but it offered me extra moves today and then it is back to "no stop button" again ... So it worked once, now of course, it is broken again.
  • cmackcmack Posts: 2 Newbie
    So this is still an issue - see attached screenshot.
    It just stays on this screen and never actually loads.  Hey, Candy Crush people, you ever planning on fixing this?  I'm up to some hard levels where extra moves would come in very handy.
  • jalkicjalkic Posts: 1 Newbie
    edited October 2019
    "Win moves" wheel not working. It is stucked on "loading"
  • luifusiumeiluifusiumei Posts: 1 Newbie
    My wheel also does not work 😭😭😭
  • Wayneom2019Wayneom2019 Posts: 1 Newbie
    Mine Does Not work either. I just downloaded the game a week ago. So it should be up to date,
  • yorkshiregirlyorkshiregirl Posts: 18 Level 2
    I am having this problem too for 3 days now on my I phone. Same screen shot as above. Has anyone solved this problem? Can anyone help? Thanks
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