I cannot hit "send" b/c the screen is too wide on KeyOne

jiminica

When I open extra lives or folks ask me to send lives, I click the first button things are fine, until the facebook looking page opens up.  I see all those folks I am to send lives however the webpage renders to large and is cut off so I cannot hit send.  I've tried rotating it, it is still cut off.  How do I fix that?  

KingChewy

@jiminica - welcome to our friendly community. Sorry to hear you’ve had this issue. What type of platform are you playing from - PC or mobile? @Elsa any suggestions on how to adjust the screen size once we hear back 🙏🏻

jiminica

I experience on the blackberry keyone and on the google pixl 2

KingChewy

@jiminica - okay. And you said it’s related to the Facebook lives correct? Is your app up to date on both devices?

jiminica

yep.  latest app.  I cannot hit the send on the facebook looking page that comes up to send the lives.

KingChewy

Are you able to send lives while only connected to your King profile or are you only connected via FB?

Elsa

Thanks for tagging me @Foley1362.  @jiminica, is it possible to do a print screen so we can get a better idea of what you are seeing?  If you need help with a print screen please follow the steps on here:  

https://www.take-a-screenshot.org/

jiminica

Here is a snap shot from the pixel.  I get it the same way on the blackberry keyone.

KingChewy

Thank you @jiminica. @Elsa please see above

Elsa

Wow I just did a Google search for the Blackberry keyone and someone has an answer for you:  https://forums.crackberry.com/blackberry-keyone-f445/apps-display-size-too-large-screen-keyone-1159010/

See if that helps you.  This is a stupid question but who makes the Blackberry?  I just found something for Android but don't know if that's the same thing.

haddadiamond

Its not working. It seems the send button doesn't exist.

haddadiamond

szioka99

Same problem. Do anyone know how can I fix this problem?

ninks86

I am also having the same issue, is there any workaround?

jiminica

@Elsa is there a way to fix this? None of the links you sent works.