You just need a couple of extra moves to complete the level, but, alas, you have run out of moves. Your first reaction is to purchase them with your gold bars.
You complete your purchase but much to your surprise the lives aren't there! Your first reaction would be to come here to the community and type out a new message in the support section stating that it took your money but didn't give you the lives.
Or it could have been a beginner's bundle package where you purchased gold bars and some boosters. You got the gold bars but you didn't get the boosters.
We want you to know that payment issues involve sensitive data and require personalized
support so we do not support these queries here in the community. You can find the
steps to take here