Not connecting to FB.

khurooumar · September 2019

Hello, since I updated the game a few days back, I am not able to connect back to Facebook, was on level 4836, now it is back to level 1. Please fix ASAP. Facebook email id Game ID 1145099920.

(EDITED by CM - Personal information)

Sukanta_Biswas · September 2019

Hi @khurooumar
Welcome, and thank you for becoming a member of the King Community! I will be very happy if I can help you.

You are probably logged in to another Facebook on the device so the game is connected to the new Facebook.
Let me know.

khurooumar · October 2019

I already logged out of Facebook from both the devices, and now downloaded new version of Facebook as well as candy Crush, but unfortunately still having same issues, I can't login via Facebook and also can't find my levels, I am on level 1.

Sukanta_Biswas · October 2019

khurooumar said:

I already logged out of Facebook from both the devices, and now downloaded new version of Facebook as well as candy Crush, but unfortunately still having same issues, I can't login via Facebook and also can't find my levels, I am on level 1.

What device you're using for this game?

khurooumar · October 2019

Android mobile, both facebook and candycrush are updated.

Sukanta_Biswas · October 2019

khurooumar said:

Android mobile, both facebook and candycrush are updated.

Please follow here

Remove Facebook account from your device

Open your device's Settings app.
Tap Accounts. If you don't see "Accounts," tap Users & accounts.
Tap the account you want to remove Remove account. (facebook)

Then uninstall facebook app > Log out game > Restart device > install Facebook app & Log in > Open game & do connect.
Let me know..

khurooumar · October 2019

I did all the steps, sorry, but it is showing loading... Since last half an hour..

Sukanta_Biswas · October 2019

khurooumar said:

I did all the steps, sorry, but it is showing loading... Since last half an hour..

Check your internet connection 😀

TLo · February 2020

Was this ever resolved? Having the same problem :(

Lolomw · April 2020

Hello I have exactly the same problem. How can I solve it? I tried every step here.

Sukanta_Biswas · April 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/714306#Comment_714306

This problem is due to weak internet.

Not connecting to FB.

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