My candy shop wont open

bbell

I think I changed a setting?  My candy store wont open and I can't get to my gold bars.  Have tried reinstalling but it didn't work.

Sukanta_Biswas

Hi @bbell
We would like to welcome you to the king community. Thank you so much for being willing to joining 😊

Right now, I'm asking you to check the steps below. Check App Update > Log Out Game > Restart Device > Open Game & Log In and let me know.

bbell

Unfortunately,  this did not work.  U have also tried reinstalling.  Is it a setting somewhere?

Sukanta_Biswas

bbell said:

Unfortunately,  this did not work.  U have also tried reinstalling.  Is it a setting somewhere?

Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/

bbell

Hello.  I notice the problem in 2 areas.  First, if I choose the backpack icon (see screen shot), then choose the gold bars icon it says I have 59 bars.  Then i choose the "get gold bars" icon (see screenshot), then it goes to the screenshot of the candy shop not opening - it just has a spinning circle in the middle of the screen.  The shop never opens.

bbell

I also experience this at the end of a level that I haven't passed.  It gives you the option to "win moves" see screenshot.  I choose this and the next screen comes up but it never loads.  See screenshot.  It sits on loading and never changes.  

tag849110325

Hi, I am experiencing the same problem: my candy store will not open. I'm using PC Windows 10. I've reset Candy Crush Saga app two times (this used to work) but it still hangs on screen loading (will not open). My internet speed is really good. Apps are up to date. Please, any help will be much appreciated. Many thanks and all the best.

Sukanta_Biswas

tag849110325 said:

Hi, I am experiencing the same problem: my candy store will not open. I'm using PC Windows 10. I've reset Candy Crush Saga app two times (this used to work) but it still hangs on screen loading (will not open). My internet speed is really good. Apps are up to date. Please, any help will be much appreciated. Many thanks and all the best.

Right now King is working on adding something new to the game, so you may be experiencing some issues. Occasionally your game will not connect to the server or some features may be missing. This is an involuntary temporary issue, but you do not need to have a troubleshooting check. I hope the King completes this task very soon.

I beg of you to be patient.

bbell

This has been going on since Oct and it still doesn't work.  Please help!!!  It works on my computer but not on my phone.  Could it be a setting on my phone?

Sukanta_Biswas

bbell said:

This has been going on since Oct and it still doesn't work.  Please help!!!  It works on my computer but not on my phone.  Could it be a setting on my phone?

Most likely, your game app was corrupted. The problem will be solved by app uninstall and Re-install. To do this you will lose all stored boosters.😉

ruwantharaka

Candy shop 

bbell

No.  I tried uninstalling and then reinstalling.  Still have the same problem.  It works from my computer but not from my phone.  

Hale

I have the same problem on my computer. the candy shop will not open , can not use the candy to get more moves. This seems to have started a few months again. Any ideas to fix?

Crazy Cat Lad

Hi @Hale and welcome to our Community!

Please check this page here for help.

bbell

I still have the same problem.

Crazy Cat Lad

This is still being looked into!

I will post any updates about this on the main thread where you posted the Game ID:s.