My candy shop wont open

bbellbbell Posts: 10 Level 2
I think I changed a setting?  My candy store wont open and I can't get to my gold bars.  Have tried reinstalling but it didn't work.
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Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 20,086 Candy Moderator
    Hi @bbell
    We would like to welcome you to the king community. Thank you so much for being willing to joining 😊

    Right now, I'm asking you to check the steps below. Check App Update > Log Out Game > Restart Device > Open Game & Log In and let me know.

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    Collect your badge from HERE.

  • Hey! Would you like to give us your opinion?

  • bbellbbell Posts: 10 Level 2
    Unfortunately,  this did not work.  U have also tried reinstalling.  Is it a setting somewhere?
  • Sukanta_BiswasSukanta_Biswas Posts: 20,086 Candy Moderator
    bbell said:
    Unfortunately,  this did not work.  U have also tried reinstalling.  Is it a setting somewhere?
    Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

  • bbellbbell Posts: 10 Level 2
    Hello.  I notice the problem in 2 areas.  First, if I choose the backpack icon (see screen shot), then choose the gold bars icon it says I have 59 bars.  Then i choose the "get gold bars" icon (see screenshot), then it goes to the screenshot of the candy shop not opening - it just has a spinning circle in the middle of the screen.  The shop never opens.
  • bbellbbell Posts: 10 Level 2
    I also experience this at the end of a level that I haven't passed.  It gives you the option to "win moves" see screenshot.  I choose this and the next screen comes up but it never loads.  See screenshot.  It sits on loading and never changes.  
  • tag849110325tag849110325 Posts: 3 Newbie
    Hi, I am experiencing the same problem: my candy store will not open. I'm using PC Windows 10. I've reset Candy Crush Saga app two times (this used to work) but it still hangs on screen loading (will not open). My internet speed is really good. Apps are up to date. Please, any help will be much appreciated. Many thanks and all the best.
  • Sukanta_BiswasSukanta_Biswas Posts: 20,086 Candy Moderator
    Hi, I am experiencing the same problem: my candy store will not open. I'm using PC Windows 10. I've reset Candy Crush Saga app two times (this used to work) but it still hangs on screen loading (will not open). My internet speed is really good. Apps are up to date. Please, any help will be much appreciated. Many thanks and all the best.

    Right now King is working on adding something new to the game, so you may be experiencing some issues. Occasionally your game will not connect to the server or some features may be missing. This is an involuntary temporary issue, but you do not need to have a troubleshooting check. I hope the King completes this task very soon.
    I beg of you to be patient.


    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

  • bbellbbell Posts: 10 Level 2
    This has been going on since Oct and it still doesn't work.  Please help!!!  It works on my computer but not on my phone.  Could it be a setting on my phone?
  • Sukanta_BiswasSukanta_Biswas Posts: 20,086 Candy Moderator
    bbell said:
    This has been going on since Oct and it still doesn't work.  Please help!!!  It works on my computer but not on my phone.  Could it be a setting on my phone?
    Most likely, your game app was corrupted. The problem will be solved by app uninstall and Re-install. To do this you will lose all stored boosters.😉

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

  • bbellbbell Posts: 10 Level 2
    No.  I tried uninstalling and then reinstalling.  Still have the same problem.  It works from my computer but not from my phone.  
  • HaleHale Posts: 22 Level 2

    I have the same problem on my computer. the candy shop will not open , can not use the candy to get more moves. This seems to have started a few months again. Any ideas to fix?

  • Crazy Cat LadCrazy Cat Lad Posts: 9,363 Community Manager

    Hi @Hale and welcome to our Community!

    Please check this page here for help.

  • bbellbbell Posts: 10 Level 2

    I still have the same problem.

  • Crazy Cat LadCrazy Cat Lad Posts: 9,363 Community Manager

    This is still being looked into!

    I will post any updates about this on the main thread where you posted the Game ID:s.

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