Fantastic 5 team page greyed out (REPORTED TO THE GAME STUDIO)

DonnaMarie_

It still shows on my page & I still get notifications of points, just can't open.

MarciaR

My Fantastic Five isn't working... It's greyed out.  How do I fix?

Sukanta_Biswas

Hi @bb1 @MarciaR
We would like to welcome you to the king community. Thank you so much for being willing to joining 🤗

Right now, I'm asking you to check the steps below. Check App Update > Log Out Game > Restart Device > Open Game & Log In and Let me know.

MarciaR

Sukanta_Biswas said:

Hi @bb1 @MarciaR
We would like to welcome you to the king community. Thank you so much for being willing to joining 🤗

Right now, I'm asking you to check the steps below. Check App Update > Log Out Game > Restart Device > Open Game & Log In and Let me know.

MarciaR

where is 'check app update' located?

Sukanta_Biswas

MarciaR said:

where is 'check app update' located?

Check your Game app update

Check to update the game app at least 1 time a week. App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. 

To update apps individually or in bulk using the Google Play Store app on your mobile device:

Open the Google Play Store app .
Tap Menu   My apps & games.
Games with an update available are labeled "Update." You can also search for a specific game.
Tap Update.


Direct link here.

MarciaR

My auto update is engaged, so I should automatically receive the updates, correct?  Could there be another reason my Fantastic Five isn't allowing me to proceed?

Sukanta_Biswas

MarciaR said:

My auto update is engaged, so I should automatically receive the updates, correct?  Could there be another reason my Fantastic Five isn't allowing me to proceed?

Will you show me a screenshot of your problem?

MarciaR

I play on my phone, so I'm not sure how to send in this forum.  It's the Fantastic Five...it's greyed out and for days and days it shows 0 days, 0 minutes, 0 seconds, but is never active.

mrmike731

Mine has not reset since the last time it ended even though I am still collecting points for completing things and logging on. I play on a PC on Facebook.