Never received gold bars from event

ajhess91

I recently completed an event that required me to complete 25 levels by the following day at midnight. Unfortunately I didn’t receive the gold bars. Was wondering if anyone else experienced this and what I should do to resolve the issue.

borannrann669796

សួរស្តីបងប្អូន

Tobydiamond8

ajhess91 said:

I recently completed an event that required me to complete 25 levels by the following day at midnight. Unfortunately I didn’t receive the gold bars. Was wondering if anyone else experienced this and what I should do to resolve the issue.

Tobydiamond8

Me either never got them

_Elsa_

Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

First please get your user ID # by following the steps from here.  Once you get that number please come back here but don't put your number here.  We will then offer further direction.

jennifercweaver

This happened to me last night. I was suppose to complete 25 levels to receive 25 gold bars. I didn’t receive them today. So Elsa. We completed the challenge. Where is the reward?

_Elsa_

Hi @jennifercweaver I am not authorized to look in to your account.  I can if offer you any links right now because I am not on my computer.  What to  have to do is click on the contact us on your phone by clicking on the settings question mark.  If you cannot locate it I will tag @firebombmarkus and he might be able to help you complete this.  I won’t be back on my computer for a couple of days.

jennifercweaver

Thanks. That is where I started. They (king) sent me links to this forum and another one with articles. Ajhess91 had the same issue. 

firebombmarkus

Hi @jennifercweaver and welcome to our adorable Community 😊 If I understood well, you have already contacted the Support Team by filling out the form and got an automated email message. You need to reply to that message and explain your issue in order for the team to reach you again. If you don't reply to it, they won't reach you at all. I hope this helps. Have a wonderful day 🤗

KameoKid

Completed gold bar event and did not receive my reward, it told me I didn’t complete! Not right!

jennifercweaver

I emailed, as directed, then replied to their email, and my gold arrived.