MISSING ALL GOLD BARS AFTER CONNECT ACCOUNT TO FACEBOOK

SWANTON

Hi

I just connected to Facebook for the first time to save the progress. The problem is ALL of my gold bars disappeared. I can't remember the exactly number of them, I thought I have about 250-300. What can I do to get all of them back?

I have been trying to send the message to the support team but i can't get past the "something went wrong when sending your form. Please try to resend it" I try to resend it over and over but it still cannot send.

Pounawea

Dear @SWANTON ,

Our amazing superstar @Sukanta_Biswas  informed me about your issues. Then, I sent the information to the team and I'm glad I can inform you that your issue has been solved. 

You have been transfer the Gold Bars to your new game! Next time to log in to your game, you will find them there. 🙂

Have a delicious day and keep crushing! 

SWANTON

@Pounawea @Sukanta_Biswas Thank you so much to both of you I'm so glad i got them back I really appreciate your help. Have a good one

Sukanta_Biswas

Hi @SWANTON
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

Your Goldbars are always protected, so they cannot be lost if you do not use them. However, there may be a problem if your game is not fully connected to the server.
Right now, I'm asking you to check the steps below. Check App Update > Log Out Game > Restart Device > Open Game & Log In. Let me know.

SWANTON

Thank you for your kindness response @Sukanta_Biswas

I follow your step above but my gold bars still zero

What should I do then? All of them are missing after i connect my account to Facebook. I did not even use them. 

SWANTON

My User ID is 1270621671. In case you need to check what went wrong @Sukanta_Biswas ^_^

SWANTON

@Jelly_Jenny Can you help? PLEASE

eno_nh

  

Sukanta_Biswas

SWANTON said:

My User ID is 1270621671. In case you need to check what went wrong @Sukanta_Biswas ^_^

You will be given the correct information next Monday. 😉

SWANTON

Hi @Sukanta_Biswas I hope you are doing well. Is there any updated?

Sukanta_Biswas

SWANTON said:

Hi @Sukanta_Biswas I hope you are doing well. Is there any updated?

Hi @SWANTON
I point your problem to our CM. He is examining your problem.🤗 please wait a bit 🙏

SWANTON

Hi @Sukanta_Biswas I hope you are doing well. It's been 5 days so is there any updated?

SWANTON

HEY @Sukanta_Biswas ONE WEEK LATER BUT YOU GIVE ME ZERO WORD
I STILL WAITING FOR YOUR UPDATED

AGAIN. I LOST ALL OF MY GOLD BARS ABOUT 200 SOMETHING AFTER I CONNECT TO FACEBOOK I JUST NEED TO KNOW THAT THERE IS ANY CHANCE TO GET THEM BACK I LOSE THEM SINCE OCTOBER, 31 TODAY IS NOVEMBER, 18. ITS BEEN 18 DAYS DONT YOU THINK IT TAKE TOO LONG TO GIVE ME ANY UPDATED? 

SWANTON

@Sukanta_Biswas WHAT SHOULD I DO. SIT TIGHT AND WAIT? FOR HOW LONG? 

Sukanta_Biswas

Hi @SWANTON
I missed your post, I apologize for that.😭
We can contact you within the next 48 hours. 

SWANTON

Sukanta_Biswas said:

Hi @SWANTON
I missed your post, I apologize for that.😭
We can contact you within the next 48 hours. 

Thank you. Looking forward to hearing from you. Have a good day! @[email protected]_Biswas  

Pounawea

Dear @SWANTON ,

Our amazing superstar @Sukanta_Biswas  informed me about your issues. Then, I sent the information to the team and I'm glad I can inform you that your issue has been solved. 

You have been transfer the Gold Bars to your new game! Next time to log in to your game, you will find them there. 🙂

Have a delicious day and keep crushing! 

SWANTON

@Pounawea @Sukanta_Biswas Thank you so much to both of you I'm so glad i got them back I really appreciate your help. Have a good one