orry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details!
Check this useful page where you can see how to request a refund depending on the device you play on.
If you play on mobile and want to contact Player Support, the best way then is to email directly from the game.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
@chun0515 Hi , I wish i could help you more but the community has nothing to do with purchases or gold bars . has to go to customer support. Apologies if they have not got back to you but they are experiencing a high volume due to the pandemic., but they will get back to you. Please be patient
@Freddy_Falkner i want to make it clear that it does not involved any purchase, I have just lost all my gold bars on hand after connecting to my Facebook account
@chun0515 Clear to you back that we do not deal with purchases or Gold bars. This is for the support team. If you have done the troubleshooting tips and they have not come back only the support team can help you. we can only give advice
Answers
Hi. Please help me. I lost my gold bars in candy crush after connecting my account to facebook. I had 89 now it is only 10. Please help.
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0 · Helpful Woah! Sweet Love HahaHi @kryzhia . Welcome to our Community 🙎♀️
orry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details!
Check this useful page where you can see how to request a refund depending on the device you play on.
If you play on mobile and want to contact Player Support, the best way then is to email directly from the game.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
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1 · Helpful Woah! Sweet 1Love HahaI have lost all my gold bars after connecting to Facebook account. It’s about ~100 gold bars
please help me to get them back ASAP
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0 · Helpful Woah! Sweet Love Haha@chun0515 Hi and welcome. Apologies be we do not deal with purchases or gold bar issues in the community .
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
Hope this helps
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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0 · Helpful Woah! Sweet Love Haha@Freddy_Falkner no one is really helping, I just want my gold bars back
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0 · Helpful Woah! Sweet Love Haha@chun0515 Hi , I wish i could help you more but the community has nothing to do with purchases or gold bars . has to go to customer support. Apologies if they have not got back to you but they are experiencing a high volume due to the pandemic., but they will get back to you. Please be patient
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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0 · Helpful Woah! Sweet Love Haha@Freddy_Falkner yes I have seeked help in the game and raised the problem, but the correspondent or auto-reply stuff has asked me to go to Community
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0 · Helpful Woah! Sweet Love Haha@chun0515 When you send the email you need to put in purchases and gold bars. They deal with this and they know the community does not
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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0 · Helpful Woah! Sweet Love Haha@Freddy_Falkner i want to make it clear that it does not involved any purchase, I have just lost all my gold bars on hand after connecting to my Facebook account
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0 · Helpful Woah! Sweet Love Haha@chun0515 Clear to you back that we do not deal with purchases or Gold bars. This is for the support team. If you have done the troubleshooting tips and they have not come back only the support team can help you. we can only give advice
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
- Report
0 · Helpful Woah! Sweet Love Haha@Freddy_Falkner got it, thanks very much
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0 · Helpful Woah! Sweet Love Haha@Pounawea @Sukanta_Biswas wonder if you could help me m? My case is exactly the case of @SWANTON
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0 · Helpful Woah! Sweet Love Haha@kryzhia any luck for you ?
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0 · Helpful Woah! Sweet Love Haha