Why do I get an error message every time I try to open gift box ? I

bidibirdbidibird Posts: 3 Newbie
edited November 2019 in Support
Why do I get an error message every time I try to open gift box ? It says ย oops something went wrong try again.T Y

Best Answer

  • KingChewyKingChewy Posts: 13,713 Sweet Legend
    Accepted Answer
    Hi again @bidibird - yes all reward boxes have time limits on them. Please make sure your game is up to date and you have force closed and cleared your cache and cookies every couple of days to help free up memory space on your device. ๐Ÿ™๐Ÿป
    Accepted Answer

    ๐Ÿฉย International Cornerย ๐Ÿฉ

    ๐Ÿฉ ๐Ÿ‡ซ๐Ÿ‡ทย FRย ๐Ÿ‡ซ๐Ÿ‡ท ย  ย ๐Ÿ‡ช๐Ÿ‡ธย ESย ๐Ÿ‡ช๐Ÿ‡ธ ย  ย ๐Ÿ‡ฉ๐Ÿ‡ชย DEย ๐Ÿ‡ฉ๐Ÿ‡ช ๐Ÿฉ

Answers

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  • KingChewyKingChewy Posts: 13,713 Sweet Legend
    Hi @bidibird - welcome to our friendly community. Can you please verify if you are referring to a daily reward box or something like a purchase box? ๐Ÿ™๐Ÿป

    ๐Ÿฉย International Cornerย ๐Ÿฉ

    ๐Ÿฉ ๐Ÿ‡ซ๐Ÿ‡ทย FRย ๐Ÿ‡ซ๐Ÿ‡ท ย  ย ๐Ÿ‡ช๐Ÿ‡ธย ESย ๐Ÿ‡ช๐Ÿ‡ธ ย  ย ๐Ÿ‡ฉ๐Ÿ‡ชย DEย ๐Ÿ‡ฉ๐Ÿ‡ช ๐Ÿฉ
  • bidibirdbidibird Posts: 3 Newbie
    bidibird said:
    Why do I get an error message every time I try to open gift box ? It says ย oops something went wrong try again.TY I guess it is a reward box.It has a time limit .

  • KingChewyKingChewy Posts: 13,713 Sweet Legend
    Accepted Answer
    Hi again @bidibird - yes all reward boxes have time limits on them. Please make sure your game is up to date and you have force closed and cleared your cache and cookies every couple of days to help free up memory space on your device. ๐Ÿ™๐Ÿป
    Accepted Answer

    ๐Ÿฉย International Cornerย ๐Ÿฉ

    ๐Ÿฉ ๐Ÿ‡ซ๐Ÿ‡ทย FRย ๐Ÿ‡ซ๐Ÿ‡ท ย  ย ๐Ÿ‡ช๐Ÿ‡ธย ESย ๐Ÿ‡ช๐Ÿ‡ธ ย  ย ๐Ÿ‡ฉ๐Ÿ‡ชย DEย ๐Ÿ‡ฉ๐Ÿ‡ช ๐Ÿฉ
  • KingChewyKingChewy Posts: 13,713 Sweet Legend
    Welcome and good luck ๐Ÿ™๐Ÿป

    ๐Ÿฉย International Cornerย ๐Ÿฉ

    ๐Ÿฉ ๐Ÿ‡ซ๐Ÿ‡ทย FRย ๐Ÿ‡ซ๐Ÿ‡ท ย  ย ๐Ÿ‡ช๐Ÿ‡ธย ESย ๐Ÿ‡ช๐Ÿ‡ธ ย  ย ๐Ÿ‡ฉ๐Ÿ‡ชย DEย ๐Ÿ‡ฉ๐Ÿ‡ช ๐Ÿฉ
  • DawniedawnDawniedawn Posts: 3 Newbie
    I get this message when I try to open the chocolate box
  • ela_jurkela_jurk Posts: 2 Newbie

    It keeps saying no internet connection every time I try to open the gift box in the upper right corner. Even though I am very much connected to the internet. It's very frustrating!!

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