Lost lives

jonesgm

I had over 400 lives saved and now they are gone. What happened to them?
#SOMAD

Sukanta_Biswas

Hi @jonesgm
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

The game is synced to the server every moment. Therefore, the number of your live may increase or decrease after each sync. If you play the game offline, the game will not be synced and the number of live will not change.Don't forget that you can always request plenty more lives at any time from your friends!

sfink0508

Same just happened to me!  I’m furious!

Sukanta_Biswas

sfink0508 said:

Same just happened to me!  I’m furious!

Lives received from Facebook friends are notifications sent in Facebook.  They're held in your profile and delivered into the game once per notification. This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue.  While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely. Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game. Don't forget that you can always request plenty more lives at any time from your friends!