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No longer able to exit an unstarted board without losing lives - Information and feedback

Dear community,

I'd like to share with you some information in regards to a god old known issue of the game:

as you may be aware, when we access a level, we don't use any move and we exit the level without playing it, we don't lose any life.

This behaviour was not intended since the very beginning and very soon, this issue is going to be fixed.

That means that, once it's fixed, if we access a level to check it out, we don't do anything and we decide to exit the level to go back to the map, we will be losing a life.

Thank you very much for your understanding 🙂

Have a delicious day and let's keep crushing!

Welcome! 👋

Comments

bubbleflow

I started playing candy crush in September and i have gotten to level 1834. I had a lot of fun playing this game but sadly, your so called "fix" is making this game frustrating to play. I hope your plan was to fix the number of players all along, otherwise I see this as a fail. In your own words, "you failed!

".
I shall move on to a more exciting game. Good luck!

JLou1504

I need friends in here! Please add me if possible.

dank312

After making it to around level 5800, I have not played CC since the ‘fix’. I will keep checking on this board to see if the ‘fix’ has been reversed, but am going back to Angry Birds until then.

LuckyMe1189

JethrinaBodina said:

Pounawea said:

Dear community,

First of all, thank you very much to all you for coming by and sharing your opinion with us and a warm welcome to the forum to all newcomers. 🙂

I wanted to let you know that your feedback has been shared with the Studio and we will be having more conversations around this change in the game during this and the upcoming weeks. Also, I've changed the title of this topic (thank you very much for the suggestion!) and pinned it as an announcement.

I would also like to confirm that, for now, there are no plans to undo this change in the game. However, due to your feedback, the Studio will be looking into this, we acknowledge the want to be able to preview the levels and will be looking into different ways on how we could incorporate that into the game.

With that being said, I cannot promise that something will definitely come into the game nor I can give you an estimated date, but I'll certainly keep the conversation going with the Studio so they know what's the community opinion.

Last but not least, an open question: Can you think of a different way for us to preview levels in the game?
If yes, please share it with us here and I'll be taking it to the Studio! Let's discuss together ideas and options that could be implemented to the game in the future!

Once again, I'd like to thank every one and each of you for sharing your feedback with the community. Please, keep it coming!

Have a delicious day 🙂

There are numerous ways for this issue to come to a peaceful resolution.
If a player wants to back out of the board and sacrifice a life, that's their prerogative. But the game has to allow them to keep the boosters they earned through hard repetitious work on levels that aren't even labeled as "hard" yet take days to complete.
The timed boosters are also EARNED by hard work and when they are awarded the timer starts ticking regardless of whether they can be used. Most of the time they CAN'T be used because the current level doesn't give them to you EVEN THOUGH YOU COULD ACTUALLY USE THEM.
There is no level that can't have a coconut wheel or check-mark booster to use, but for some reason, probably by design, they are not there and the timed booster is a worthless reward. Give with one hand, take away with the other.
When a player wins a days long contest and is rewarded with 6 hours of boosters, they have no choice as to when you use them because they start ticking when awarded as well.
King chose MONDAY to give this reward so that the players that have JOBS never really get to use the full six hours. Five lives go away fast when you can't reset the board during those six hours, rendering the reward pointless and knocking the winner off their pedestal. It discourages them from competing again.
We can't all AFFORD to pay to play and that's not going to change. Being thrown under the bus because of that is disheartening and discrimination. The only people that can keep going in the game are those that can pay to play.

The ones that pay to play will ALWAYS pay to play, obviously, and the ones that CAN'T pay to play won't START just because you are trying to force them to. You're actually forcing them to quit and at the same time pissing off the ones that pay and driving them away as well! Taking the videos out of the game is also one of the stupidest things ever done. I can't wait until those sponsors start getting the emails being written at this very moment.

King wasn't making enough money already?? Really? I seriously doubt that. You can't "FIX" what wasn't brokenand has been part of the game ALL THIS TIME and nothing can be said to justify it. Absolutely nothing.

Responding:
Excellently put, exactly how I’ve felt for quite a while. I have been spending way too much, now will be saving plenty of money. The 6 years I’ve been playing, I’ve never won a jackpot, and have 137 coconut wheels - really? I have already left a 1 star review.

alidak

Sadly, I will stop playing due to the “fix”. Without the ability to shuffle- the game is no longer enjoyable.

thefixisinonfixes

The best, easiest, and already developed way for us to preview the game board is the one King just removed - allowing us to back out of a bad board without losing lives and boosters. No reason to reinvent the wheel here.

SuzyFuller

@pistoff You can come visit me on my yt channel.

pistoff

Suzy fuller yes!!! Like why should we tell them how to do their jobs!!! This is all so rediculous and greed filled....i wish someone would tell me what the other similar game that allows reshufflung thats by a dif company so we could all go play that game....if even just those of us that are in this forum quit it would hit them where it hurts also there has to be some among us that can get this reported on by a nees magazine or gamers magazine....ugh so frustrating and oh yes thanks for the 15 mnts of boosters u gave me right when i ran out of lives and couldnt get a life for 18 mnts!!! Also if anyone cares to know i lnow how to get unlimited lives ,

JethrinaBodina

Elsa said:

Pounawea said:

Dear community,

Last but not least, an open question: Can you think of a different way for us to preview levels in the game?
If yes, please share it with us here and I'll be taking it to the Studio! Let's discuss together ideas and options that could be implemented to the game in the future!

Once again, I'd like to thank every one and each of you for sharing your feedback with the community. Please, keep it coming!

Have a delicious day 🙂

@Pounaea how can they have previews of levels if they haven't been released the new levels yet and only release them on Wednesday? Or am I reading your question wrong?

What good is PREVIEWING when you are still STUCK WITH WHAT YOU SEE???

JethrinaBodina

Pounawea said:

Dear community,

First of all, thank you very much to all you for coming by and sharing your opinion with us and a warm welcome to the forum to all newcomers. 🙂

I wanted to let you know that your feedback has been shared with the Studio and we will be having more conversations around this change in the game during this and the upcoming weeks. Also, I've changed the title of this topic (thank you very much for the suggestion!) and pinned it as an announcement.

I would also like to confirm that, for now, there are no plans to undo this change in the game. However, due to your feedback, the Studio will be looking into this, we acknowledge the want to be able to preview the levels and will be looking into different ways on how we could incorporate that into the game.

With that being said, I cannot promise that something will definitely come into the game nor I can give you an estimated date, but I'll certainly keep the conversation going with the Studio so they know what's the community opinion.

Last but not least, an open question: Can you think of a different way for us to preview levels in the game?
If yes, please share it with us here and I'll be taking it to the Studio! Let's discuss together ideas and options that could be implemented to the game in the future!

Once again, I'd like to thank every one and each of you for sharing your feedback with the community. Please, keep it coming!

Have a delicious day 🙂

There are numerous ways for this issue to come to a peaceful resolution.
If a player wants to back out of the board and sacrifice a life, that's their prerogative. But the game has to allow them to keep the boosters they earned through hard repetitious work on levels that aren't even labeled as "hard" yet take days to complete.
The timed boosters are also EARNED by hard work and when they are awarded the timer starts ticking regardless of whether they can be used. Most of the time they CAN'T be used because the current level doesn't give them to you EVEN THOUGH YOU COULD ACTUALLY USE THEM.
There is no level that can't have a coconut wheel or check-mark booster to use, but for some reason, probably by design, they are not there and the timed booster is a worthless reward. Give with one hand, take away with the other.
When a player wins a days long contest and is rewarded with 6 hours of boosters, they have no choice as to when you use them because they start ticking when awarded as well.
King chose MONDAY to give this reward so that the players that have JOBS never really get to use the full six hours. Five lives go away fast when you can't reset the board during those six hours, rendering the reward pointless and knocking the winner off their pedestal. It discourages them from competing again.
We can't all AFFORD to pay to play and that's not going to change. Being thrown under the bus because of that is disheartening and discrimination. The only people that can keep going in the game are those that can pay to play.

The ones that pay to play will ALWAYS pay to play, obviously, and the ones that CAN'T pay to play won't START just because you are trying to force them to. You're actually forcing them to quit and at the same time pissing off the ones that pay and driving them away as well! Taking the videos out of the game is also one of the stupidest things ever done. I can't wait until those sponsors start getting the emails being written at this very moment.

King wasn't making enough money already?? Really? I seriously doubt that. You can't "FIX" what wasn't brokenand has been part of the game ALL THIS TIME and nothing can be said to justify it. Absolutely nothing.

SuzyFuller

King says, basically, they will not return this feature to us, but there is a small chance that some time in the future they will give us back the ability to preview screens if we tell them how to do that. This is like if I walked into the doctor's office feeling fine, then the doctor says I have a problem with my toe, then the doctor chops off my leg, then he says he will get me a small adhesive bandage if he can find one, and then he asks can I please describe to him what a small adhesive bandage looks like.

edmo1640

The only thing this company understands is money. Delete the app and leave a negative review in iTunes. This clown is great - can you suggest improvements- yeah stop making everything a naked money grab. It’s annoying. Tired of having boosters given to me when I’m out of lives and they are for 15 minutes - gee thanks. Now we don’t have the option if trying to place boosters in a usable location. **EDIT: Rude** this company! I spent way too much money and time on this game. So done.

luceNY

More info about FB why I can’t connect to??

Kerriann

I'm on level 5889 and pace my time to make sure I don't reach the end! I've over 500 extra lives sent by friends - I wouldn't so much mind losing a life but dropping down a booster level when I rarely get actual boosters from sugar track, is a step too far. I WILL NOT pay to buy boosters. 😠

Creative_Elsa

Johnny_Crush said:

Elsa said:

@Pounaea how can they have previews of levels if they haven't been released the new levels yet and only release them on Wednesday? Or am I reading your question wrong?

Yes, you are reading the question wrong
On Flash, if you hover the mouse on a level, a picture of that level is popping up (a preview).
They were talking about this.

How fast I forget about the old way that they did things. Thanks Johnny for letting me know.

mt99989

If you really must keep this change then please could you consider not losing any boosters if you exit a game WITHOUT MOVING

yes you now lose the life but not your boosters

Johnny_Crush

Elsa said:

@Pounaea how can they have previews of levels if they haven't been released the new levels yet and only release them on Wednesday? Or am I reading your question wrong?

Yes, you are reading the question wrong

On Flash, if you hover the mouse on a level, a picture of that level is popping up (a preview).
They were talking about this.

Creative_Elsa

Pounawea said:

Dear community,

Last but not least, an open question: Can you think of a different way for us to preview levels in the game?
If yes, please share it with us here and I'll be taking it to the Studio! Let's discuss together ideas and options that could be implemented to the game in the future!

Once again, I'd like to thank every one and each of you for sharing your feedback with the community. Please, keep it coming!

Have a delicious day 🙂

@Pounaea how can they have previews of levels if they haven't been released the new levels yet and only release them on Wednesday? Or am I reading your question wrong?

Creative_Elsa

tizo44 said:

I am a the point of frustrated. I am stuck on level 5870. I too are going to move on to another game. Been playing Cc for many years and it is no longing relaxing. Sad to see this game has been made to be nightmarishly hard. Fun is gone.

My dear @tizo44, you haven't seen anything yet until you get to level 5971. It almost made me quit the game last week and it's still on my mind if this week is just as difficult.

katvwalther

After years of dedication and money, I am deleting this and quitting. I have been a loyal game player until this update. I guess I should thank you for the money I am saving.

Comments

bubbleflow

".
I shall move on to a more exciting game. Good luck!

JLou1504

I need friends in here! Please add me if possible.

dank312

LuckyMe1189

JethrinaBodina said:

Pounawea said:

Dear community,

First of all, thank you very much to all you for coming by and sharing your opinion with us and a warm welcome to the forum to all newcomers. 🙂

I wanted to let you know that your feedback has been shared with the Studio and we will be having more conversations around this change in the game during this and the upcoming weeks. Also, I've changed the title of this topic (thank you very much for the suggestion!) and pinned it as an announcement.

I would also like to confirm that, for now, there are no plans to undo this change in the game. However, due to your feedback, the Studio will be looking into this, we acknowledge the want to be able to preview the levels and will be looking into different ways on how we could incorporate that into the game.

With that being said, I cannot promise that something will definitely come into the game nor I can give you an estimated date, but I'll certainly keep the conversation going with the Studio so they know what's the community opinion.

Last but not least, an open question: Can you think of a different way for us to preview levels in the game?
If yes, please share it with us here and I'll be taking it to the Studio! Let's discuss together ideas and options that could be implemented to the game in the future!

Once again, I'd like to thank every one and each of you for sharing your feedback with the community. Please, keep it coming!

Have a delicious day 🙂

There are numerous ways for this issue to come to a peaceful resolution.
If a player wants to back out of the board and sacrifice a life, that's their prerogative. But the game has to allow them to keep the boosters they earned through hard repetitious work on levels that aren't even labeled as "hard" yet take days to complete.
The timed boosters are also EARNED by hard work and when they are awarded the timer starts ticking regardless of whether they can be used. Most of the time they CAN'T be used because the current level doesn't give them to you EVEN THOUGH YOU COULD ACTUALLY USE THEM.
There is no level that can't have a coconut wheel or check-mark booster to use, but for some reason, probably by design, they are not there and the timed booster is a worthless reward. Give with one hand, take away with the other.
When a player wins a days long contest and is rewarded with 6 hours of boosters, they have no choice as to when you use them because they start ticking when awarded as well.
King chose MONDAY to give this reward so that the players that have JOBS never really get to use the full six hours. Five lives go away fast when you can't reset the board during those six hours, rendering the reward pointless and knocking the winner off their pedestal. It discourages them from competing again.
We can't all AFFORD to pay to play and that's not going to change. Being thrown under the bus because of that is disheartening and discrimination. The only people that can keep going in the game are those that can pay to play.

The ones that pay to play will ALWAYS pay to play, obviously, and the ones that CAN'T pay to play won't START just because you are trying to force them to. You're actually forcing them to quit and at the same time pissing off the ones that pay and driving them away as well! Taking the videos out of the game is also one of the stupidest things ever done. I can't wait until those sponsors start getting the emails being written at this very moment.

King wasn't making enough money already?? Really? I seriously doubt that. You can't "FIX" what wasn't brokenand has been part of the game ALL THIS TIME and nothing can be said to justify it. Absolutely nothing.

Responding:
Excellently put, exactly how I’ve felt for quite a while. I have been spending way too much, now will be saving plenty of money. The 6 years I’ve been playing, I’ve never won a jackpot, and have 137 coconut wheels - really? I have already left a 1 star review.

alidak

Sadly, I will stop playing due to the “fix”. Without the ability to shuffle- the game is no longer enjoyable.

thefixisinonfixes

SuzyFuller

@pistoff You can come visit me on my yt channel.

pistoff

JethrinaBodina

Elsa said:

Pounawea said:

Dear community,

Last but not least, an open question: Can you think of a different way for us to preview levels in the game?
If yes, please share it with us here and I'll be taking it to the Studio! Let's discuss together ideas and options that could be implemented to the game in the future!

Once again, I'd like to thank every one and each of you for sharing your feedback with the community. Please, keep it coming!

Have a delicious day 🙂

@Pounaea how can they have previews of levels if they haven't been released the new levels yet and only release them on Wednesday? Or am I reading your question wrong?

What good is PREVIEWING when you are still STUCK WITH WHAT YOU SEE???

JethrinaBodina

Pounawea said:

Dear community,

First of all, thank you very much to all you for coming by and sharing your opinion with us and a warm welcome to the forum to all newcomers. 🙂

I wanted to let you know that your feedback has been shared with the Studio and we will be having more conversations around this change in the game during this and the upcoming weeks. Also, I've changed the title of this topic (thank you very much for the suggestion!) and pinned it as an announcement.

I would also like to confirm that, for now, there are no plans to undo this change in the game. However, due to your feedback, the Studio will be looking into this, we acknowledge the want to be able to preview the levels and will be looking into different ways on how we could incorporate that into the game.

With that being said, I cannot promise that something will definitely come into the game nor I can give you an estimated date, but I'll certainly keep the conversation going with the Studio so they know what's the community opinion.

Last but not least, an open question: Can you think of a different way for us to preview levels in the game?
If yes, please share it with us here and I'll be taking it to the Studio! Let's discuss together ideas and options that could be implemented to the game in the future!

Once again, I'd like to thank every one and each of you for sharing your feedback with the community. Please, keep it coming!

Have a delicious day 🙂

There are numerous ways for this issue to come to a peaceful resolution.
If a player wants to back out of the board and sacrifice a life, that's their prerogative. But the game has to allow them to keep the boosters they earned through hard repetitious work on levels that aren't even labeled as "hard" yet take days to complete.
The timed boosters are also EARNED by hard work and when they are awarded the timer starts ticking regardless of whether they can be used. Most of the time they CAN'T be used because the current level doesn't give them to you EVEN THOUGH YOU COULD ACTUALLY USE THEM.
There is no level that can't have a coconut wheel or check-mark booster to use, but for some reason, probably by design, they are not there and the timed booster is a worthless reward. Give with one hand, take away with the other.
When a player wins a days long contest and is rewarded with 6 hours of boosters, they have no choice as to when you use them because they start ticking when awarded as well.
King chose MONDAY to give this reward so that the players that have JOBS never really get to use the full six hours. Five lives go away fast when you can't reset the board during those six hours, rendering the reward pointless and knocking the winner off their pedestal. It discourages them from competing again.
We can't all AFFORD to pay to play and that's not going to change. Being thrown under the bus because of that is disheartening and discrimination. The only people that can keep going in the game are those that can pay to play.

The ones that pay to play will ALWAYS pay to play, obviously, and the ones that CAN'T pay to play won't START just because you are trying to force them to. You're actually forcing them to quit and at the same time pissing off the ones that pay and driving them away as well! Taking the videos out of the game is also one of the stupidest things ever done. I can't wait until those sponsors start getting the emails being written at this very moment.

King wasn't making enough money already?? Really? I seriously doubt that. You can't "FIX" what wasn't brokenand has been part of the game ALL THIS TIME and nothing can be said to justify it. Absolutely nothing.

SuzyFuller

edmo1640

luceNY

More info about FB why I can’t connect to??

Kerriann

Creative_Elsa

Johnny_Crush said:

Elsa said:

@Pounaea how can they have previews of levels if they haven't been released the new levels yet and only release them on Wednesday? Or am I reading your question wrong?

Yes, you are reading the question wrong
On Flash, if you hover the mouse on a level, a picture of that level is popping up (a preview).
They were talking about this.

How fast I forget about the old way that they did things. Thanks Johnny for letting me know.

mt99989

If you really must keep this change then please could you consider not losing any boosters if you exit a game WITHOUT MOVING

yes you now lose the life but not your boosters

Johnny_Crush

Elsa said:

@Pounaea how can they have previews of levels if they haven't been released the new levels yet and only release them on Wednesday? Or am I reading your question wrong?

Yes, you are reading the question wrong

On Flash, if you hover the mouse on a level, a picture of that level is popping up (a preview).
They were talking about this.

Creative_Elsa

Pounawea said:

Dear community,

Last but not least, an open question: Can you think of a different way for us to preview levels in the game?
If yes, please share it with us here and I'll be taking it to the Studio! Let's discuss together ideas and options that could be implemented to the game in the future!

Once again, I'd like to thank every one and each of you for sharing your feedback with the community. Please, keep it coming!

Have a delicious day 🙂

@Pounaea how can they have previews of levels if they haven't been released the new levels yet and only release them on Wednesday? Or am I reading your question wrong?

Creative_Elsa

tizo44 said:

I am a the point of frustrated. I am stuck on level 5870. I too are going to move on to another game. Been playing Cc for many years and it is no longing relaxing. Sad to see this game has been made to be nightmarishly hard. Fun is gone.

My dear @tizo44, you haven't seen anything yet until you get to level 5971. It almost made me quit the game last week and it's still on my mind if this week is just as difficult.

katvwalther

After years of dedication and money, I am deleting this and quitting. I have been a loyal game player until this update. I guess I should thank you for the money I am saving.

Recent Announcements

🎉Let's wish a Very Happy Birthday to those CCS Players Born in December🎂
Wishing a very Happy Birthday to all those Candy Crushers with Birthdays in December!🎂🥳 Happy Belated Birthday to: @old_DC @Techz_3712 @loveourlife214 @Lady_Choo @Cat512 @_ayushnaik_ @mallory0405 @jessi2021 @jackieweston23 @purplemama @not_found @BrianLowe @Tashawn_1209 @goodcream21 @LuciLu8 @MiladyR @zyleta @Afsar4242…
⛔ Under Investigation: Level 10611, 11069, 11895, 11924 not spawning yellow candies
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
💛 A Thank You Note from the Candy Crush Team
As we reach the end of the year, the Candy Crush Team wanted to share a small thank you with you. Every day in this community, we see your passion, your ideas, and the way you support each other. You help make this space what it is. This note below is simply a moment to look back at some of the things you were part of this…

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🎉Let's wish a Very Happy Birthday to those CCS Players Born in December🎂
Wishing a very Happy Birthday to all those Candy Crushers with Birthdays in December!🎂🥳 Happy Belated Birthday to: @old_DC @Techz_3712 @loveourlife214 @Lady_Choo @Cat512 @_ayushnaik_ @mallory0405 @jessi2021 @jackieweston23 @purplemama @not_found @BrianLowe @Tashawn_1209 @goodcream21 @LuciLu8 @MiladyR @zyleta @Afsar4242…
💛 A Thank You Note from the Candy Crush Team
As we reach the end of the year, the Candy Crush Team wanted to share a small thank you with you. Every day in this community, we see your passion, your ideas, and the way you support each other. You help make this space what it is. This note below is simply a moment to look back at some of the things you were part of this…
❄️🍬 Winter Season in Candy Crush is Here 🍬❄️
The holidays are landing in Candy Crush Saga with new looks, cosy vibes and two exciting events to keep you playing all season long. Whether you love tournaments, chasing sweet rewards or just enjoying the winter sparkle in the game… you’re in the right place. Here’s what’s coming your way this December. 🎉 Candy Unwrapped…

Active Discussions

🚑 Urgent :Huge technical probleme that made my day the worst really
There was an error rendering this rich post.
Shop cannot be connected
I was trying to contact the Shop to purchase gold bars but I keep getting a message saying that there is no internet connection. Sometimes, I managed to access the Shop but I am unable to proceed to the payment portal for tge same reason. I have restarted my phone before each attempt but to no avail. This caused me a race…
superload
Every single time i get the boost it will crash the game in max ten games saying that i encountered a mistake which we are fixing… altought this has been on for MONTHS. ive spend gold and items to boost my levels just because i have this boost just to lose it on your freaking bug… WHEN ARE U GONNA FIX IT
Error in 10611 level
There is no yellow candy show in level no 10611 how can pass this level
⛔ Under Investigation: Level 10611, 11069, 11895, 11924 not spawning yellow candies
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.

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