No longer able to exit an unstarted board without losing lives - Information and feedback

brenda1966

How has my strategy changed lately? I’ve just stopped playing.  It’s really that simple.

pmor

i haven't played the game since this change other than to go in and get daily boosters in case they do reverse the change. I do have a suggestion, and if it's already been posted I apologize I didn't read every post on here. To be clear I prefer the change just be reversed but in lieu of that...

How about changing the "starting boosters" to be like the ones you can use in the game (like hammer or hand switch)? Although it would allow user placed combinations, it also may help revenue as users that do pay for the game would likely buy more in order to be able to make combos they want during the game. It also would possibly reduce frustration - resetting over and over and over gets equally tedious to playing levels over and over and over. Players can choose to take their chances with the free bot or use stockpiled boosters (or pay for boosters when they run out) to pass difficult levels. With all the higher levels being pretty difficult with no combos it might get you revenue boost you want and provide more options for all players on how to use boosters and bot.

Just a thought - I figured if I'm gonna complain I might as well bring a solution to the table. I don't know the intricacies of your code but having worked in IT for part of me career this may not be that hard to change - screen real estate might be biggest issue....

MataiceAlison

pmor said:

i haven't played the game since this change other than to go in and get daily boosters in case they do reverse the change. I do have a suggestion, and if it's already been posted I apologize I didn't read every post on here. To be clear I prefer the change just be reversed but in lieu of that...

How about changing the "starting boosters" to be like the ones you can use in the game (like hammer or hand switch)? Although it would allow user placed combinations, it also may help revenue as users that do pay for the game would likely buy more in order to be able to make combos they want during the game. It also would possibly reduce frustration - resetting over and over and over gets equally tedious to playing levels over and over and over. Players can choose to take their chances with the free bot or use stockpiled boosters (or pay for boosters when they run out) to pass difficult levels. With all the higher levels being pretty difficult with no combos it might get you revenue boost you want and provide more options for all players on how to use boosters and bot.

Just a thought - I figured if I'm gonna complain I might as well bring a solution to the table. I don't know the intricacies of your code but having worked in IT for part of me career this may not be that hard to change - screen real estate might be biggest issue....

i really doubt wether they will reverse this just like they did with the timed sugar drops 😣

Tigerize

Pounawea said:

Dear community,

First of all, thank you very much to all you for coming by and sharing your opinion with us and a warm welcome to the forum to all newcomers. 🙂

I wanted to let you know that your feedback has been shared with the Studio and we will be having more conversations around this change in the game during this and the upcoming weeks. Also, I've changed the title of this topic (thank you very much for the suggestion!) and pinned it as an announcement. 

I would also like to confirm that, for now, there are no plans to undo this change in the game. However, due to your feedback, the Studio will be looking into this, we acknowledge the want to be able to preview the levels and will be looking into different ways on how we could incorporate that into the game. 

With that being said, I cannot promise that something will definitely come into the game nor I can give you an estimated date, but I'll certainly keep the conversation going with the Studio so they know what's the community opinion. 

Last but not least, an open question: Can you think of a different way for us to preview levels in the game?
If yes, please share it with us here and I'll be taking it to the Studio! Let's discuss together ideas and options that could be implemented to the game in the future!

Once again, I'd like to thank every one and each of you for sharing your feedback with the community. Please, keep it coming!

Have a delicious day  🙂

nikosr

5 lives in 5 minutes 

number 1 rule in the games , casinos  etc is to keep players playing for ever if it possible 

For king is the opposite play for 5 minutes and then you can leave to spend your money and time somewhere else 😕

Tigerize

As you already know, we are really ticked off because of this change. This is a small but very valuable perk for
 us who play every day. Especially to view the board and know which boosters to choose for nightmarish ly hard levels. We know every change is about the bottom line: Money. But is this change really going to make your quarterly profits go up that significantly? Or just piss off your loyal customers who play every day? Our Candy Crush community is refusing to buy more gold bars because of this. Have you seen a drop in profits? Is it really worth it? It's a very small change you can easily reverse to make millions of players happy. (Please pass this up the chain to whoever has enough clout to actually make this change happen.)

mercerik

SagaR said:

It is clear as day that no-one at King support has a clue as to what is going on! People have been e-mailing them, receiving responses, and posting the responses here (now they have unfortunately been removed, apparently because they are "private messages"). I read those responses before they were deleted and not one of them said the same thing! So what you are told wholly depends on who happens to reply to your e-mail.

How is this even possible? How on earth can a company of this size run a support service that is so totally lacking of all knowledge, information and even training?

This is the first communication rule that any company establishes: consistency! If a client asks your about Z, you reply Y. Always, without fail. With King, when we ask them about Z (removal of board reset) they reply Z, A, W, Q, K, 1, 5, &, and any other thing they happen to think of. Some people get told that this is a trial feature. Some people get told that a lot of players still have it. Some people get told a bunch of rubbish that has nothing to do with the question. And my personal favourite: the "helpful" member of the support team that blithely told the player: ""I understand that this may be frustrating, especially if you're used to having the reset feature in your game. Not to worry! These groups change regularly so hopefully, you'll get it back again soon." .🤪  
 
Hey, hopefully we all will get it back soon! 😂

Hi there, @SagaR !

Well said! 

mercerik

LuckyMe1189 said:

mercerik said:

LuckyMe1189 said:

Until a month ago, my daughter had no idea this was possible, and she called it cheating. Gave me pause, but as US citizens, not unique.

Hi there, @LuckyMe1189 !

Sorry but I didn't quite understand what you were heading at! What is possible? What exactly is cheating? What is not unique about U.S. Citizens?

Can you please clarify what you were referring to?  Are you referring to the Board Reset as Cheating? I didn't even know that this feature existed till it was taken away and reinstated last summer when the Moderator, Jelly_Jenny announced its return in June of this year.

I am sorry about initially misunderstanding your comment! 

I truly should have reviewed my post - danged autocorrect, and now I have no idea what I was trying to say? Duh! It did give me pause, but I figured if it was available why not?

Hi there, @LuckyMe1189

Don't worry about it! We are on the same side which is all that matters.

SagaR

Chicken_Slayer said:

As to the fact why people are getting different answers, obviously some teams were previously unaware. I am sure they are not now.

Yeah, obviously. This is only the most negative change ever to affect this game. It was announced on 2 December so for sure it is fully understandable that a lot of the support teams are not aware of it even though it's now more than two weeks later...

Maybe some improvements to be made to the training that King offers its support staff? Or if the replies are sent by bots, maybe program the bots a bit better? Just a thought.

[Deleted User]

I want to talk more about this situation...

Hi @Pounawea,

To be honest that after this change happened, is not effect my gameplay that much but the problem is that sometimes I will be unlucky to get an amazing board and it cause me to lose the game a lot...

So I read all feedbacks and comments about this change and I see that 80% of people including @SuzyFuller are upset with it and I'm agree with them...

The change has a negative impact with the game especially that the team are fixing something that no one complaining about it at all instead of trying to fix another issue which is more important to this... like issue with requesting and send lifes and much more...

We will see the official answer from the team next couple of days but i want to tell you that if you don't try to bring everything back to normal... a lot of players will stop playing the game and you will be lost so please if you love us...

Thanks you very much!
Have an awesome day!!