Unable to sync between 2 devices

immaculate1606

Team,
I have been using this game for close to 2-3 years. Now I have bought a new phone but I am unable to sync between 2 devices. The level in the new device is not updated. I tried all the advice mentioned in the portal but unable to resolve the issue. Request you to kindly assist me with the issue.

sadiebella

I want to transfer my Candy crush to my new phone 

firebombmarkus

Hi @immaculate1606 @sadiebella and welcome to our adorable Community 😊 Is your game connected to a Facebook or a King account? You can sync your progres between these accounts, just follow the instructions on the link below.

https://community.king.com/en/blog/discussion/248899/create-a-king-com-account-and-sync-it-with-your-facebook-game-instructions-for-pc#latest

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

immaculate1606

Hello firebombmarkus,

Thanks for your suggestions.  But still unable to sync between devices

firebombmarkus

@immaculate1606 Have you tried these steps? Is it showing some message or error for you? Can you please make a screenshot so I can see what is the problem?

Joann_Daidone

Can someone help me with 2 of my problems.  Recently my Candy Crush Saga is showing King pic icon and King friends.  I am in sync with Facebook.  I lost my facebook icon and facebook friends.  I followed your above instructions and its telling my to install Candy Crush Saga.  I logged out in facebook on my phone  and shut down for awhile...then I restarted same with King.  My other device is my Ipad.  Thats where Im having my problem.   I see myself on facebook but on my other device I see King.  #2 all of a sudden now my screen got smaller and narrower.  What happened there?  Thanks..if you need more info, let me know...