contact support

pnutscbrown131

I bought gold bars yesterday and the money came out of my bank account but the gold bars were not put onto my game who do i contact?

PummyRaj

Hello @pnutscbrown131 A Warm Welcome to the Candy Crush section of our friendly King Community  

I am very sorry to hear that you have not received your purchased items!!  Strangely, yesterday, I have seen few more complaints about not receiving their purchased items into their games!!  Not sure why!!  But, you do not need to worry and you can contact the King Player Support Team and get help      

This Community Team does not deal with any purchase issues as the inquiry includes your personal details and this is a public forum!   

Hence, you will have to contact the "Player Support Team" through this link https://soporto.king.com/contact  
** While filling out, enter the TOPIC as "Problems with Purchase"; 
and the SUB-TOPIC as "Purchased Items not Received"; 
Explain briefly about the issue and Submit the form. 

NOTE:  Along with above details, make sure to enter the Game Name correctly! After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to that automated email you have initially received. 

Hoping for the Best!  Have a great rest of the day/evening! 

** Please post back if you need further assistance by tapping on "Type your Comment" box located below

keaburana

**EDIT: Unsupported Language** พิมพ์ความคิดเห็นของคุณ

PummyRaj

Hello @pnutscbrown131 A Warm Welcome to the Candy Crush section of our friendly King Community  

I am very sorry to hear that you have not received your purchased items!!  Strangely, yesterday, I have seen few more complaints about not receiving their purchased items into their games!!  Not sure why!!  But, you do not need to worry and you can contact the King Player Support Team and get help      

This Community Team does not deal with any purchase issues as the inquiry includes your personal details and this is a public forum!   

Hence, you will have to contact the "Player Support Team" through this link https://soporto.king.com/contact  
** While filling out, enter the TOPIC as "Problems with Purchase"; 
and the SUB-TOPIC as "Purchased Items not Received"; 
Explain briefly about the issue and Submit the form. 

NOTE:  Along with above details, make sure to enter the Game Name correctly! After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to that automated email you have initially received. 

Hoping for the Best!  Have a great rest of the day/evening! 

** Please post back if you need further assistance by tapping on "Type your Comment" box located below

PummyRaj

Hello @keaburana Welcome to the King Community  

I am sorry to say that the Community supports English language ONLY.  If you are also having an purchase issue, can you please post your comment in English?  

If the issue in your game is something else, please tap on "ASK A QUESTION" tab that is located at the top right corner of this page and you will be able to post a new question.  

Thank you for posting in the Community!  Have a great rest of the day/evening!

pnutscbrown131

thanks for all the help from everyones responses i contacted customer support and are awaiting an answer

PummyRaj

Great to know @pnutscbrown131  

Please post back if you need any further assistance  

Have a wonderful rest of the day/evening!