Games/ Candy Crush Saga/ Support
🚨🚨Are you having this issue in the game? Check out this helpful information first !! 🙌 🍭🍬

Can't login Facebook account

paulpaez25paulpaez25 Posts: 1 Newbie
in Support
Please, since today I can't login with my Facebook account and I can't play :( help!!! 
Flag · Helpful Woah! 1Sweet Love Haha

Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 20,086 Candy Moderator
    Hi @paulpaez25
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊

    Show me a screenshot of the problem you're experiencing while logging into the game.
    For instructions on how to take a screenshot please visit here. 

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

    Flag · Helpful Woah! Sweet Love Haha

  • Hey! Would you like to give us your opinion?

  • MazinetMazinet Posts: 1 Newbie

    I have the same issue. Because of identity problem of my facebook account, i cannot login and continue my old level.

    Flag · Helpful Woah! Sweet Love Haha
  • Sukanta_BiswasSukanta_Biswas Posts: 20,086 Candy Moderator
    https://community.king.com/en/candy-crush-saga/discussion/comment/657042#Comment_657042

    You must first create a new Facebook account and connect the game. Next step 👇️

    Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

    It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

    I hope you're back on track really soon! 


    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

    Flag · Helpful Woah! Sweet Love Haha
Sign In or Register to comment.