Why am I getting an error when trying to connect to Facebook?

SSZS1978SSZS1978 Posts: 11 Level 2
I was connected earlier and everything was fine. Now the game will not connect to Facebook. I get a connection error and told to try again in a bit. Please help. I don't want to play without being able to save my progress. 

Best Answer

  • mercerikmercerik Posts: 3,593 Level 5
    Accepted Answer
    SSZS1978 said:
    I was connected earlier and everything was fine. Now the game will not connect to Facebook. I get a connection error and told to try again in a bit. Please help. I don't want to play without being able to save my progress. 
    Hi there, @SSZS1978 !  Welcome to the Community!

    The only solution to this issue is by Uninstalling & Reinstalling Candy Crush Saga the App whether it is Windows 10 Operating System or Mac or IPhone iOS App . You will be losing your Gifts Of Lives From Facebook Friends. It doesn't really matter. It is not a big deal because you can ask your friends for lives anytime. Besides, if you don't uninstall & re-install, you won't be able to send and receive lives anymore anyway.  You won't get Boosters as well. BTW, your Progress will be intact.

    Make sure that you shut down your iPhone for 60 seconds after uninstalling the App. Then, go to the Apple App Store and Download & Install the App. When prompted, sign-in with your original Facebook Account that you normally use when you play the game and you are all set. 

    Please let me know if you have questions or concerns!

    Thanks!
    Accepted Answer

    A Thing Of Beauty Is A Joy Forever
    - John Keats

    Welcome To My Backyard!

    Quote:
    Life is a circle of happiness, sadness, hard times and good times. 
    If you are going through hard times, have faith that good times are on the way. 

Answers

  • Hey! Would you like to give us your opinion?

  • PlayNowPlayNow Posts: 29 Level 2
    Contact the king via the help center.
  • mercerikmercerik Posts: 3,593 Level 5
    Accepted Answer
    SSZS1978 said:
    I was connected earlier and everything was fine. Now the game will not connect to Facebook. I get a connection error and told to try again in a bit. Please help. I don't want to play without being able to save my progress. 
    Hi there, @SSZS1978 !  Welcome to the Community!

    The only solution to this issue is by Uninstalling & Reinstalling Candy Crush Saga the App whether it is Windows 10 Operating System or Mac or IPhone iOS App . You will be losing your Gifts Of Lives From Facebook Friends. It doesn't really matter. It is not a big deal because you can ask your friends for lives anytime. Besides, if you don't uninstall & re-install, you won't be able to send and receive lives anymore anyway.  You won't get Boosters as well. BTW, your Progress will be intact.

    Make sure that you shut down your iPhone for 60 seconds after uninstalling the App. Then, go to the Apple App Store and Download & Install the App. When prompted, sign-in with your original Facebook Account that you normally use when you play the game and you are all set. 

    Please let me know if you have questions or concerns!

    Thanks!
    Accepted Answer

    A Thing Of Beauty Is A Joy Forever
    - John Keats

    Welcome To My Backyard!

    Quote:
    Life is a circle of happiness, sadness, hard times and good times. 
    If you are going through hard times, have faith that good times are on the way. 
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