Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
@RoslynWatson!RoslynWatson said:Thank you Anna for your comment. I knew it wasn't a Win 7 problem as have been playing on Win 7 for years and I have turned off all updates from Microsoft also years ago. I am pretty sure that the problem originated at King's end, so will just have to wait and see if it rectifies itself or stop playing Candy Crush.
Hi there, @Anna_C ! Welcome to the Community!Anna_C said:Well I have windows10 and have the same problem. Tried everything you recommend in this forum but, I'm still with old/flash version. I also tried to contact the team multiple times but, as you don't have a subtopic related to this, only got general and useless information. So I would say it's not a windows 7 problem...
Hi @mercerik ! First of all, I joined this community just yesterday so, sorry if this is not the best way to reply. I've only joined because I saw someone reporting a similar problem I also have. I'm using google chrome (it's updated and I've reinstalled it as you recommend in this forum) in a laptop with windows 10. Yes, I also have the app, it runs with the newest version but it's easier to me using the game on facebook itself. This problem started at mid december and I'm not saying it's not a problem with my pc (a conflicting update for example) cause maybe it is...mercerik said:Hi there, @Anna_C ! Welcome to the Community!Anna_C said:Well I have windows10 and have the same problem. Tried everything you recommend in this forum but, I'm still with old/flash version. I also tried to contact the team multiple times but, as you don't have a subtopic related to this, only got general and useless information. So I would say it's not a windows 7 problem...
You will have to specify how you play the Candy Crush Saga game. Are you playing the game through a browser like Google Chrome or are you playing thru a Windows 10 Stand-Alone App downloaded and installed from the Microsoft Store?
It would help if you could provide me with a ScreenShot of how your version looks like.
Thanks!
Anna_C said:@Anna_C !Hi @mercerik ! First of all, I joined this community just yesterday so, sorry if this is not the best way to reply. I've only joined because I saw someone reporting a similar problem I also have. I'm using google chrome (it's updated and I've reinstalled it as you recommend in this forum) in a laptop with windows 10. Yes, I also have the app, it runs with the newest version but it's easier to me using the game on facebook itself. This problem started at mid december and I'm not saying it's not a problem with my pc (a conflicting update for example) cause maybe it is...I'm only saying the contact support does not help the players in this case. They force us to choose a topic and a subtopic and this problem is not listed there! I've only got emails with general information (I would say it's an automatic reply based on those topics and subtopics) suggesting things I've already done. I'm assuming some program/update is messing up with HTML5 so everything using HTML5 went back to flash version.
Anyway, thanks for your help.
Hi again, Anna!
I understand your frustration. Unfortunately, the Game Support will point or direct you to this Community. The sad thing is there is no one that oversees if the solutions being offered are working from King Support.
We are not really sure yet if King Digital Entertainment has fully switched to HTML5 as of yet since a lot of issues are still pointing to the Flash Player which has less than 11 months before Adobe pulls the plug on its support. The best thing to do is to make sure everything is working properly. The Adobe Flash Player is built-in on Google Chrome and is still being updated by Google for as long as the Browser is Fully-Up-To-Date. If this is neglected and the Flash Player become outdated, then Google Chrome will block it and the user will have to update it himself. If the user is unaware of the version being supported by the Google Chrome, then the nightmare begins.
If I were you, the first thing that I'll start with is by:
1. Uninstalling the Stand-Alone Windows 10 Version of Candy Crush Saga App. Don't worry about losing lives because they are useless anyway if you can't use them because you can't play.
2. Go to Windows 10 Settings and check for Operating System Updates. Once done, exit out of there.
3. Open a Google Chrome Browser. Click on the 3 Dots on the upper right side corner of the page. Go down to Help. Move your mouse to the left of it and click on About Google Chrome. If your browser is not updated, it will automatically gets updated. If prompted to Relaunch, do it. Take a ScreenShot of the Update Version and post it in your response to this Help Comments.
4. Shut-down your computer. Wait 60 seconds before turning it on.
5. Open the Microsoft Store App. On the search bar, locate Candy Crush Saga App. Download and Install it.
6. Log-in with your original Facebook Account and Password that you normally use to play. You're all set.
Please let me know the outcome of this resolution!
Thanks!
@Anna_C;Anna_C said:I'm really sorry @mercerik, it was not my intention to blame you or the forum for team support "lack of interest" in this matter.
I can't post a screenshot right now as I am not using my laptop but I can assure you my google chrome and windows are updated - I check them everyday. Like I said, my problem is with the browser game (facebook) so I don't understand how uninstalling the windows app will help...the only problem with the app is the amount of pop-ups in the game area, and that's why I don't like to use the app. Cause I cannot stop them to appear.
Like I said before I did everything: deleting all browsing data, cache, cookies, reset google chrome, uninstall and reinstall chrome, deleting game from Facebook and opening it again...but nothing worked.
I just wanted to reply to the 1st comment cause I see I'm not the only one having problems. And, maybe if everyone reports it here, the king team will have to do something. I don't expect you to solve my problem, cause I know I've done almost everything to fix it but I couldn't. So, sorry again and thank you for trying to help.