Everything got deleted

karaveckiene

Hello, My facebook account was deleted and I lost all my progress on the game, this account I am contacting you on now is on the same e-mail address as the one I lost, my name is the same too. I was on level 5657 and have been playing for years. I cannot start back at level one. I would greatly appreciate it if you restored my account. Thank you very much.

alexbasto

I had to change my Facebook password and now it doesn’t let me sign into my account and instead signs me into my friends account. Any answers how to get my account back 

Spinnifix

@Karaveckiene

Hi there! The only thing you can do is open a new account! Since yours was deleted. I will still tag someone to help you.

@Elsa

wish a nice weekend

Spinnifix

@alexbasto

Hi there! Can you reset your password? On the Internet it is determined how to reset a password. Please have a look and if it doesn't work, please contact me.

 Good luck

alexbasto

Spinnifix said:

@alexbasto

Hi there! Can you reset your password? On the Internet it is determined how to reset a password. Please have a look and if it doesn't work, please contact me.

 Good luck

It doesn’t let me reset my password 

Spinnifix

@alexbasto

Can you please tell me something more precise, then you can help better!

You can also go to the page under: Contact us. Fill out the form, please pay attention to the spelling and send it off. You will receive an automatic email to which you will have to reply again. But be patient with the answer. Hope I could help you !! Otherwise, sign up again.

alexbasto

I did the contact us part like you said and am waiting for a response if they can’t help me I’ll try and come to you for help again. Thank you for helping so far.

_Elsa_

Hi guys, if ever you lose your progress below are the steps to get it back.

First you need to get your user ID # by following the steps from here.

Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were.  It might take a couple of days before you get a response so please be patient.  You should get a bot email so reply to that and then you should hear from them.  It is the weekend so I'm not sure if you will get it completed before Monday, but try anyway. Please make sure to use this topic and subtopic when completing the form.