My progress will not be transferred

Shmoo

Hi, I recently changed my phone (iPhone XS to iPhone 11pro) and thus I created a King account. After installing Candy Crush Saga on my new device and logging in, my progress is not transferred! What can I do? I start from level 11??? on my new device.

Sukanta_Biswas

Hi @Shmoo
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

At what level were you in this game? Show me screenshots of the game map from both of your devices.
For instructions on how to take a screenshot please visit here. 

Betts

Check if this thread can help you: https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved-please-read-before-posting/p1