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Lost booster

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emil1304
emil1304 Posts: 1 Newbie
All my boosters are lost. Can u pls give me back my booster? I need that, this my third time

Answers

  • Spinnifix
    Spinnifix Posts: 24,730 Sweet Legend
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    Hello and welcome to this community

    ☺☺☺ 


    I am very sorry to hear about your problem.

     Unfortunately it is not possible to refund boosters!

     Please update your app and clear the cache.

     If this does not help, please uninstall - install - update - clear cache.



    ♥ Good luck ♥




    I wish you a great weekend
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
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    Hi @emil1304
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

    In the case of Android and I-Phone, your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process. You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing and the boosters are not refundable.
    Here are some tips for not/less facing this kind of problem in the future,
    Make your device software auto update.
    Make your game app auto update.
    Don't open game when battery below 25%
    Don't accept incoming call when you playing this game.
    Close all background running app before start this game.
    Make free device internal memory up to 2 GB
    Keep RAM free.
     

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