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Profile photo missing?

lulu13lulu13 Posts: 926 Level 5
edited January 21 in Support
Hello!
My profile photo on my game is missing? 
Can anyone help please 


Best Answer

  • lulu13lulu13 Posts: 926 Level 5
    Accepted Answer
    Hi again to all!  
    Wonderful news! 😊😊😊😊😊
    The only game i didn’t uninstall yesterday was CCS so glad i didn’t. 
    Today with a fresh head, tried this approach: clicked on my profile got this message again 


    Thought worth a try and created new account using my exact same details as my account before. 

    @Gingersnappyg
    @Nat09
    @Sukanta_Biswas
    My account profile and photo are there all back to normal including my boosters. 👍🏻👍🏻👍🏻
    I really hope this will help other players.

     Good luck all and happy gaming!!  
    😉🥰😉🥰😉🥰😉🥰😉🥰 
    Accepted Answer


Prev1

Answers

  • lulu13lulu13 Posts: 926 Level 5

    lulu13 said:

    Hello!
    My profile photo on my game is missing? 
    Can anyone help please 

    I’ve sent screenshots of my other games. Same thing my game progress is ok but King does not recognise me???



  • lulu13lulu13 Posts: 926 Level 5
    This is a screenshot of my other king game, my profile is there and correct


  • lulu13lulu13 Posts: 926 Level 5
    lulu13 said:
    Hello!
    My profile photo on my game is missing? 
    Can anyone help please 
    Hello me again!
    I will try tagging some experts at king to see who can help?

    @PummyRaj
    @QueenMia
    @Nat09
    @Lola_Pop
    @Foley1362

    This is what I’ve been getting when trying to sign in at my king account on three of my games. 
    Candy crush
    candy Jelly 
    candy Soda
    can anyone help?🥺🙁


  • Nat09Nat09 Posts: 4,972 Game Expert
    edited January 22
    Hi @lulu13, sorry you’re having issues with your profile picture. I’ve looked in support and I found this answer from @bearwithme Hope it helps you, if it doesn’t let me know. Don’t worry, we’ll figure this out 😊

    Find out more about Game Experts here! 

    “In three words I can sum up everything I’ve learned about life : it goes on”.💞
  • lulu13lulu13 Posts: 926 Level 5
    Hi @Nat09 thank you for Responding! 🤗

    I have already tried what @bearwithme suggested to another player. 
    I’m not connected to Facebook with any of my games. 
    I have not played the games I can’t sign into for a while so didn’t realise there was a problem. 
    When I press on my profile picture it sends me to sign in page and that is when i get an error occurred message. I haven’t signed out of any of my games. 🤷🏻‍♀️

    My internet/server connection is fine. 
    I have regularly updated the games in apps update even though I’ve not played in a while. 
    Player ID 10745556539
    Your help on this issue would be very much appreciated. 
    Thanking you in advance 🤝
    🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸


  • Sukanta_BiswasSukanta_Biswas Posts: 11,845 Superstar
    lulu13 said:
    Hi @Nat09 thank you for Responding! 🤗

    I have already tried what @bearwithme suggested to another player. 
    I’m not connected to Facebook with any of my games. 
    I have not played the games I can’t sign into for a while so didn’t realise there was a problem. 
    When I press on my profile picture it sends me to sign in page and that is when i get an error occurred message. I haven’t signed out of any of my games. 🤷🏻‍♀️

    My internet/server connection is fine. 
    I have regularly updated the games in apps update even though I’ve not played in a while. 
    Player ID 10745556539
    Your help on this issue would be very much appreciated. 
    Thanking you in advance 🤝
    🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸
    I think you changed Facebook's password without logging out any game. In fact, if you change your Facebook or Kingdom password without logging out the game, the game app will be corrupted. If you find the image below while connecting game to the server, you can be sure that your game app has been corrupted.


    Let me know if I'm wrong.😊


    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

  • Sukanta_BiswasSukanta_Biswas Posts: 11,845 Superstar
    Hi @lulu13
    I'm sorry, I missed your previous comment😂
    In that case, you must uninstall and reinstall the game app.There is no other way. You will lose all the stored boosters to do this, but will regain your gold bars and game progress.
    You can also log in again by resetting(Clear app data) the game app, you can't save stored boosters.


    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

  • lulu13lulu13 Posts: 926 Level 5
    Hi @Sukanta_Biswas 
    Thank you for responding!
    How can I fix this problem? Any ideas? 😊


  • Sukanta_BiswasSukanta_Biswas Posts: 11,845 Superstar
    edited January 22
    Hi @lulu13 Next time you will log out of each game before changing Facebook password. Then you do not have to face such problems.


    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

  • lulu13lulu13 Posts: 926 Level 5


    Hi @lulu13
    I'm sorry, I missed your previous comment😂
    In that case, you must uninstall and reinstall the game app.There is no other way. You will lose all the stored boosters to do this, but will regain your gold bars and game progress.
    You can also log in again by resetting(Clear app data) the game app, you can't save stored boosters.
    Hi again!
    I have not changed my Facebook password, my games are not connected to Facebook. 
    I realised there was a problem when I went on play the game after visiting the community to show i had reached level 1000, please see above screenshot. 
    I then went to press profile and it took me to sign in page. Tried but got error message but i know that my email and password were correct. So clicked forgot password. 
    I reset my password to the same password I had originally. 
    Your explanation is it’s because i changed  my password, if that was the case why is my candy crush friends saga and blossom blast not corrupted?? I was still logged into these accounts.
    I am so sorry 😐 for this long message but it seems this is all quite complicated. 😱
    The explications that have been given don’t match what happened.

    Hi @lulu13 Next time you will log out of each game before changing Facebook password. Then you do not have to face such problems.🤔🤔🤔
    @Sukanta_Biswas
    @Nat09


  • Nat09Nat09 Posts: 4,972 Game Expert
    Hi @lulu13, I am so sorry you’re having these problems with your account, I think you’re in good hands with @Sukanta_Biswas as he knows much more about this then I, wishing you good luck 🥰 

    Thanks @Sukanta_Biswas for your help, much appreciated 🤗

    Find out more about Game Experts here! 

    “In three words I can sum up everything I’ve learned about life : it goes on”.💞
  • lulu13lulu13 Posts: 926 Level 5
    Nat09 said:
    Hi @lulu13, I am so sorry you’re having these problems with your account, I think you’re in good hands with @Sukanta_Biswas as he knows much more about this then I, wishing you good luck 🥰 

    Thanks @Sukanta_Biswas for your help, much appreciated 🤗
    Thank you 🙏 @Nat09 for your help with this issue. 
    I am sure @Sukanta_Biswas
    will be of great help. 
    I have found some more info on this and will post to him/her directly or if possible message?
    Thanks again 🤗


  • Sukanta_BiswasSukanta_Biswas Posts: 11,845 Superstar
    lulu13 said:
    Nat09 said:
    Hi @lulu13, I am so sorry you’re having these problems with your account, I think you’re in good hands with @Sukanta_Biswas as he knows much more about this then I, wishing you good luck 🥰 

    Thanks @Sukanta_Biswas for your help, much appreciated 🤗
    Thank you 🙏 @Nat09 for your help with this issue. 
    I am sure @Sukanta_Biswas
    will be of great help. 
    I have found some more info on this and will post to him/her directly or if possible message?
    Thanks again 🤗
    Well. I'll be back soon 😀


    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

  • lulu13lulu13 Posts: 926 Level 5
    edited January 22
    After much effort to diagnose the problem 🤔

    The only option was to uninstall then reinstall my games. Good side you don’t lose your progress. 
    Downside! You lose all your boosters 🤢🤢

    maybe the game designers should look into this to find a better solution. 

    @Nat09 @Sukanta_Biswas
    Thanks again for your efforts today to help. Much appreciated 🤗🤗


  • GingersnappygGingersnappyg Posts: 10 Level 2
    I’ve also had the same problem, which started after the first of the two most recent updates.  I’ve not changed my passwords, nor have I had any issue on other King games. 
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