Purchases

sheratonf

I purchased the piggy bank for $3.20 and no gold bars 

Spinnifix

Hello and welcome to this community

☺


 Unfortunately, this community does not support buying behavior.

To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center.  There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 

'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.

https://soporto.king.com/contact

♥Good Luck♥

Sukanta_Biswas

Hi @sheratonf
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊

If you purchased an item but didn't receive it, our Player Support team will be delighted to take care of this for you.

Simply use the Contact Us button at the bottom of this article and drop us an email or Click here.

Please make sure you have a copy of the order confirmation sent to you by Google Play when the purchase was made, as we will request this. Just open the email confirmation and take a screenshot of the email, ensuring the order reference code is visible in the screenshot. It looks like this: 'GPA.1234-1234-1234-12345

For guidance on how to take a screenshot, please go to www.take-a-screenshot.org 

If you no longer have the receipts, you can find them here in your Google Play Payment Centre (formerly 'Google Wallet'), by following the link below. Just scroll down to 'Find your Receipt and Order Number' by tapping here: Google Store charges and receipts