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Bug Report

DwalkeDwalke Posts: 3 Newbie
in Support
Hello. Every time I open the candy crash saga game I get a static-cracking sound. This only happens when I have this specific app opened. Even when the music and sound is off it happens as well. Only when I turn my phone on silent does the sound stop. Not sure if anyone else is having this issue. 
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Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 20,086 Candy Moderator
    edited January 2020
    Hi @Dwalke
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊

    We're very sorry for your problem. I will need some more information to answer you so please help me with the correct informations.
    What device you're using for the game?
    Did you connect the game to Facebook or the Kingdom?
    Let me know, I'll ask you to do some troubleshooting checks.

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

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  • Hey! Would you like to give us your opinion?

  • DwalkeDwalke Posts: 3 Newbie
    Hello @Sukanta_Biswas I’m playing from an iPhone X and I connected to my Facebook. 
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  • Sukanta_BiswasSukanta_Biswas Posts: 20,086 Candy Moderator
    Dwalke said:
    Hello @Sukanta_Biswas I’m playing from an iPhone X and I connected to my Facebook. 
    Your device may not be the latest version,So it is important that you check it first.
    https://community.king.com/en/candy-crush-saga/discussion/275388/please-ensure-you-update-to-apples-ios-9#latest

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

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  • DwalkeDwalke Posts: 3 Newbie
    @Sukanta_Biswas my phone is on the latest update iOS 13.3.1. 
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  • Sukanta_BiswasSukanta_Biswas Posts: 20,086 Candy Moderator
    Dwalke said:
    @Sukanta_Biswas my phone is on the latest update iOS 13.3.1. 
    I had an android tab, I got such a problem there long ago. I will tell you to clear the cache data of other apps, as you may be facing such problems for another app. 
    Of course, you can check by uninstalling unnecessary apps.

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

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  • manishvaziranimanishvazirani Posts: 1 Newbie

    Hi

    I have been facing this problem since the last update. After completing a level, the app doesn't automatically take me to the next level, instead it opens the same level again. Can the developers please look into this bug?

    Thanks

    Manish

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  • Freddy_Freddy_ Posts: 47,982 Sweet Legend

    @manishvazirani

    Sorry to here you did not move on from this level. Sometimes if you exit the level to quickly it does not register the level as correct. you always need to make sure that the stars for the level show up and then you exit the level.

    Do you have the new episode exit, As i have had this happen and think it was down to not letting the ending take its course., but im currently keeping an eye on this in my game to see if it happens to me again. Every time i have let it take its course it not happened since

    A guide to help you locate the different areas in the community! 

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