Bought coins

Bmcbride2005

On my account i bought a 1.99 special pack or something and my phone died I got the receipt but never received the 20 gold bars or anything else I was suppose to

cksprincess1025

Mine gave me my 20 bars but then after about an hour the bars disappeared. 

АДИ1985

НЕ МОГА ДА СИ ЗАКУПЯ ПАКЕТ

firebombmarkus

Hi @Bmcbride2005 @cksprincess1025 and welcome to our adorable Community 😊 I am so sorry that you are experiencing this issue.

@Bmcbride2005 We don't solve these issues here in the Community, hence I will ask you kindly to fill in the contact form here https://soporto.king.com/support

Fill in all the blank spaces and make sure you are choosing the correct topic (Problems with purchases) and subtopic (Purchased items not received). Once you fill it in, you will receive an automated email message. You need to reply to that message and explain your issue. If you don't reply to it, they won't reach you at all. Let me know if you need more assistance.

@cksprincess1025 Please check if your connection works properly. Sometimes there is a deadlock and the server starts working after a certain amount of time. Let me know if your issue persists.

firebombmarkus

Hi @АДИ1985 and welcome to our adorable Community 😊 Due to the rules of the Community we use only the English language here so we can understand each other better and provide more help. I will ask you kindly to make a new post in English and we will do our best to help you out. You can use a translator if necessary. Thank you for your understanding. Have a wonderful day 🤗

АДИ1985

I CAN'T PURCHASE A PACKAGE WHAT TO DO

firebombmarkus

Hi @АДИ1985 I am happy to see you here again 😊 Can you tell me more about your issue? It would be great if you could take a screenshot so I can see what exactly is happening there. If you don't know how to do it, follow the instructions on the link below.

https://www.take-a-screenshot.org