Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Fill in all the blank spaces and make sure you are choosing the correct topic (Problems with purchases) and subtopic (Purchased items not received). Once you fill it in, you will receive an automated email message. You need to reply to that message and explain your issue. If you don't reply to it, they won't reach you at all. Let me know if you need more assistance.
@cksprincess1025 Please check if your connection works properly. Sometimes there is a deadlock and the server starts working after a certain amount of time. Let me know if your issue persists.