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Hello @prince454 - thank you for the screenshot, however if at all possible - we would prefer that you black out your actual email address. We never ask a player to post personal information (like their actual email address) here in the general community. If it is needed, then it would be requested via a private message.
Anyway - I have posted an answer to this in the thread you have posted under Support. Could please go to your discussion in support and try what I have suggested to see if that helps clear up your problems. If further assistance is needed, then please comment in your thread that is already in the Support area.
Thank you.