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Hello @scottysquirrel and welcome to our wonderful King Community. I have never heard of player relations doing that before. I have heard of players sometimes being given some boosters etc. if there was a major glitch with an event. Anyway - do you by any chance have a copy of the response? Did you submit a request to Player support and this was part of their response to you? If you have a copy of the response - we can forward it to the game CM who can look into it further and see about getting you the gold bars.
In the meantime - there are always contests going on here in the community - both on the individual game pages and in the main community page where you can have the opportunity to win free gold bars and boosters. Why don't you go take a look?
This link takes you to a page where you can check out the various contests that are currently going on. https://community.king.com/en/blog/categories/competitions