Sugar Track: "Connect to claim your rewards..."

KakeLover42

Hi! The past two weeks I haven’t been able to open rewards in the gift boxes. It says that I need to connect to WiFi, but I am connected to WiFi and everything else works perfect besides that😅 how do I fix it?

Flanje

Hi and welcome @KakeLover42

I would love to help if I can. Which gift boxes are you referring to? Could you please share a screenshot? Helpful link HERE

CaseysweetRN

Needing to know how I connect to get my gifts, I have achieved done and now it it’s telling me to connect to receive the gifts. The page looks like a gum ball machine and drops down candies to a gift box?? Help plz

Sukanta_Biswas

Hi @CaseysweetRN

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

Let me confirm one more time, what game do you want to talk about?

According to your statement, I think the game is Candy Crush Soda Saga.

Please let me know.

CaseysweetRN

Yes it is Candy Crush Saga

DebsTimeSuck

Having an issue with CaseysweetRN said:

Needing to know how I connect to get my gifts, I have achieved done and now it it’s telling me to connect to receive the gifts. The page looks like a gum ball machine and drops down candies to a gift box?? Help plz.

I’m having the same issue in Candy Crush Saga. What is the fix?

Sukanta_Biswas

CaseysweetRN said:

Yes it is Candy Crush Saga

We have found such a problem for a few days and the problem is being investigated. You don't have to do any troubleshooting checks, and wait a bit.😊
Thank you.

sgtm

im not recieving all my gifts. im on thg he internet, bit i as m told to connect. i have not recieved certain fifts since i started the game.

bearwithme

Hello @sgtm and welcome to the King Community. Are you talking about the the 'gift boxes' you receive when you collect enough sugar drops when you play the game? Some players have been having a problem with this and the studio is aware and working on a solution. You can read more about it in the main thread here.

VERONIQUECOURDENT

Impossible de me connecter à la boutique ou de recevoir des récompenses avec la roue booster ! Ça tourne tourne mais ne charge pas !