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Sugar Track: "Connect to claim your rewards..."

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Answers

  • KakeLover42
    KakeLover42 Posts: 0

    Newbie

    Hi! The past two weeks I haven’t been able to open rewards in the gift boxes. It says that I need to connect to WiFi, but I am connected to WiFi and everything else works perfect besides that😅 how do I fix it?

  • Flanje
    Flanje Posts: 772

    Hi and welcome @KakeLover42

    I would love to help if I can. Which gift boxes are you referring to? Could you please share a screenshot? Helpful link HERE

  • CaseysweetRN
    CaseysweetRN Posts: 1

    Level 1

    Needing to know how I connect to get my gifts, I have achieved done and now it it’s telling me to connect to receive the gifts. The page looks like a gum ball machine and drops down candies to a gift box?? Help plz

  • Hi @CaseysweetRN

    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

    Let me confirm one more time, what game do you want to talk about?

    According to your statement, I think the game is Candy Crush Soda Saga.

    Please let me know.

  • CaseysweetRN
    CaseysweetRN Posts: 1

    Level 1

    Yes it is Candy Crush Saga
  • DebsTimeSuck
    DebsTimeSuck Posts: 3

    Level 1

    Having an issue with CaseysweetRN said:

    Needing to know how I connect to get my gifts, I have achieved done and now it it’s telling me to connect to receive the gifts. The page looks like a gum ball machine and drops down candies to a gift box?? Help plz.

    I’m having the same issue in Candy Crush Saga. What is the fix?
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    Yes it is Candy Crush Saga
    Image result for candy crush sugar drop no reward
    We have found such a problem for a few days and the problem is being investigated. You don't have to do any troubleshooting checks, and wait a bit.😊
    Thank you.
  • sgtm
    sgtm Posts: 0

    Newbie

    im not recieving all my gifts. im on thg he internet, bit i as m told to connect. i have not recieved certain fifts since i started the game.

  • bearwithme
    bearwithme Posts: 16,686

    Hello @sgtm and welcome to the King Community. Are you talking about the the 'gift boxes' you receive when you collect enough sugar drops when you play the game? Some players have been having a problem with this and the studio is aware and working on a solution. You can read more about it in the main thread here.

  • VERONIQUECOURDENT
    VERONIQUECOURDENT Posts: 4

    Level 1

    Impossible de me connecter à la boutique ou de recevoir des récompenses avec la roue booster ! Ça tourne tourne mais ne charge pas !

Hey! Would you like to give us your opinion?