Why wont my candy crush app connect to my mobile data

kellymarie

My candy crush app is playing up it wont connect to my mobile data I have over 80 gig of data so I've got plenty but it keeps saying error cannot connect to server my other apps are all connecting fine candy crush is only working threw wifi though

Crazy Cat Lad

Hi @kellymarie and welcome to our Community!

This server error that can at times occur is being looked into. Thanks for your patience!

Flanje

Hi @kellymarie

You will need to check that CCS has permission to use the data.

If you are on android:

First go into Settings

Then Apps & Notifications:

Then Apps:

Candy Crush:

Data Usage:

Check that it is allowed!

I hope this works for you and Happy Crushing!!!

Flanje

If all of the above is OK. Turn both Wifi and Data off; Open candy crush and play any level. When you've returned to the map (or you may lose a life) swipe down from the top to turn on mobile data only, then return to see if you are now connected.

kellymarie

Done all of the above and still no joy it's frustrating cause like I said all my other games and apps are working fine