How to back up progress onto facebook/kingdom account using iPhone?

nishasinghh_ · February 2020

Diamond_Lim · February 2020

Welcome to Sweet King Community! 👑

Don't worry! Here are these tips of moving game progress to a new device (Apple) on any King's Game by Community Team.

Click here to follow these steps that I hope you can understand it and this helps! 😉

Oh! You can also check and don't forget to see another hot news such as contests (join to answer it to chance to win gold bars too (boosters)) and other news if you have playing any King's Game! 😉

So click here to check another hot news! 📰 Keep your eyes out! 👀

Have a nice day! 😊

nishasinghh_ · February 2020

Hi @Lim

Thank you so much, yet it still doesn't answer my question. The first step in the link you sent me says to 'back up progress', yet i dont know how to and my original question stands.

Diamond_Lim · February 2020

Hello! @nishasinghh_ 👋

If have you playing any King's Game with using new device?

If yes, that means you should open any King's Game and connect on Facebook or King Account with old device first, then you use new device to open any King's Game and connect on Facebook or King Account again. So I hope you can understand it and can't lose your progress.

** If you have any questions on any King's Game, please let me know! 😊 **

nishasinghh_ · February 2020

@Lim,

Thank you again. I have Candy Crush on my old device, which has a lot of progress. I made a King account on that device and then I used the same account for Candy Crush on my new device, yet, my progress was not saved.

Diamond_Lim · February 2020

Hello and thanks for your answers! @nishasinghh_ 👋

Don't worry! How about you follow these troubleshooting steps when you lose your current level with using new device. (This solve discussion by Community Team.) (Any Device) 😉

So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉

If you have followed these troubleshooting steps of this problem but it's not worked, don't worry! 😊

You can click on "Contact Us" here. You can find on the bottom of the Community page:

xHMSjBXvNxsahO-id3mh4eFvUpsrVjdzXCI-bbrApoPdtsLn8MNwysokEWESM9BB7IHQRoPwlJmSY57vWj4kqkOxEK6ChKfSVD2SN_sYTgmFNtTj_lA6FGzxgUv2HvzzPqojVkJF

Then you make sure your email is correct, write your full name. After that, you choose a game is "Candy Crush Saga", you choose a topic is "Problem with my game" and subtopic is "Game didn't save". (Here is my example as below) 👇

Finally you tell them "Why are you asking this problem?" and click on "submit".

So you wait for Community Team (but it has taken longer) until their team will answer and help you about this issue/problem while you receive your email. 😊

I hope this helps too! 😉