Level saving

mikaylamurray

My candy crush updated and all my levels got lost again. I was on level 1003 and my email is (EDITED by CM -Personal information) . Please fix this problem ! Thanks 

AbhinavSargar

Hi @mikaylamurray

Welcome to the Community,

Sorry to know about your Problem on loosing your levels. 

Can You Please Tell Us Where do you play Candy Crush Saga ? I mean on Android/Windows/iOS/Amazon Kindle device ?

We would like to know and this will help us to understand your Problem more clearly. 

Also Click here, here and here to Checkout if you find any solution for your Problem. 

Please Reply if any of the above hasn't been useful to you. 

I hope this helps.

Have A Nice Day!

mikaylamurray

I play it on my phone 

AbhinavSargar

Hi @mikaylamurray

Thanks for Your Reply.

Will you please tell us on which phone you play ?

I mean on Android or on iOS or on Windows ? 

We would like to know about it and we can provide a better solution to your problem.

I hope you get my point.

Have A Nice Day!

Crazy Cat Lad

Hi @mikaylamurray!

Please reconnect the game back to your King account with the email address. 

Check for more help here.