Purchase

candycrush_1

I just paid for 10 gold bars where are they? 

candycrush_1

Hello?

bearwithme

Hello @candycrush_1 and welcome to our wonderful King Community.  I am sorry to hear that you didn't get your purchase. 
If you  click on the link below - it will tell you what you need to do.  Please be patient since it is Sunday, so you may not hear back for a day or so.

click on it  - link for missing purchases

candycrush_1

I just purchased 10 gold bars where are they the money was taken from my bank I’m reporting to BBB 

candycrush_1

Ripped off 

PummyRaj

Hello @candycrush_1, A Warm Welcome to our friendly King Community 🤗

I am very sorry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details!

Sometimes , Force closing the App, the clearing the cache/cookies and rebooting our device brings up our purchased items.  

If that does not work,  I would suggest you to contact the King Support team through this link   --->   https://soporto.king.com/contact 

** While filling out, enter the TOPIC as "Problems with Purchase" ---> and the SUB-TOPIC as "Purchased Items not Received" ---> Explain briefly about the issue and Submit the form.  NOTE:   Along with above details, make sure to enter the Game Name correctly!

After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to that automated email you have received. 

** IF you have anything else to add and/or further questions, please type your reply in the blank dialogue box located below.

Hoping for the Best! Have a great rest of the day/evening and a wonderful week ahead 🌸

Spinnifix

Hello and welcome to this community

 I will give you a link that could answer your question.

https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase

If you play on an app, please go to Settings - App - Store - Deatials and there is an email address. Write the email there and explain your problem with the data. You will then receive an automatic email and do everything again. And send it.

 Good luck

Help Center:

https://www.help.king.com/hc/en-us#%20

Please select your game and your language in the top right corner.

 Otherwise what @PummyRaJ has already shared with you. To contact form.

Good Luck

Crazy Cat Lad

Hi @candycrush_1 !

Did you check this page that @bearwithme posted?