Lost candy crush levels

carolpreece_65

Hi was playing candy crush it came up save to kingdom then I lost my 2231 level gone straight back to level one can’t retrive it because forgot my email address and password I’m fuming

Sukanta_Biswas

Hi @carolpreece_65

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🙂

Don't worry, Create a new Facebook or Kingdom account, then please email Player Support so they can restore the levels manually.

Go to the game's Start Menu on a mobile device, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

Crazy Cat Lad

Hi @carolpreece_65 !

Check also this page and see if you can restore the levels.