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ziggy53ziggy53 Posts: 68 Level 3

If you read the email u guys sent to me u would think u were going to help some way but to no surprise to me u guys didn't the last several day begging around to u all. For help was waisted I have to start all over again first 667 levels lost .thec2nd timev73 levels lost they will not be a third time thank for nothing

Best Answer


  • Sukanta_BiswasSukanta_Biswas Posts: 13,357 Superstar

    Hi @ziggy53

    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊

    I am so sorry for your problem. Anyway I've arrived so you don't have to be disappointed.😎

    When you give an app access to your Facebook account, that access expires after 90 days. The app then loses access to your account, which may affect your progress and friends list.

    You can check which apps are active, expired or have been removed from your account by clicking this link: https://www.facebook.com/settings?tab=applications

    If the game is listed as ‘expired,’ it means your friends list and progress may not sync with the game.


    Click ‘Renew Access’ to reactivate the app’s permissions.

    If none of the steps in the support pages helps to get back your levels, please email Player Support so they can restore the levels manually.

    Go to the game's Start Menu on a mobile device, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

    Thank you.

    😷 PLEASE 🙏STAY 🔒 HOME 🏡😷

  • ziggy53ziggy53 Posts: 68 Level 3

    Would you plzz look an ck on the number for me 2638930369536675

  • ElsaElsa Posts: 26,299 Superstar

    Welcome to our community @ziggy53. You have to follow the information that @Crazy Cat Lad posted above. Player support can get your progress back. Click on this link "contact us" and give them all the information. They can manually go into your account to get your progress back. It can't be done here in this community. Please make sure to use this topic and subtopic.

    I am going to post some links below to help you learn how to navigate through the community.

    We currently have a poll going to see which is the most favorite King game that players love to play. You can vote here.  I am also going to give you some very important links below so that you can learn how to navigate through the community.

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