Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⚠️ Need help? Check our FAQ:s first HERE
📩 Email notifications Customise your experience in the forum! HERE
📩 Email notifications Customise your experience in the forum! HERE
My level candy crush stays at 6380 even if I am now on 6389. A kind of bug?
Answers
-
Hi @kvandenberghe and welcome to the Community!
To fix this we will need to reset the whole game. Meaning you will lose the level scores on all levels up to 6389, but you will be able to to play your level after the reset.
If you want me to reset the game, please post your Game ID and then delete the app from your device.
I will then reset it in our system and after that you can reinstall the game and get back to your level.
Any questions or doubts, please let me know!
