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New Handy - Start Sharon Level 1

FrauAntjeFrauAntje Posts: 1 New Bee

hey all,

got a new Handy today and now all my Levels (habe been Level 4700) steht lost. 😳😡

what can i do Clausen don‘t Luke Tor Start vom Level one again pls help me thx



  • PummyRajPummyRaj Posts: 9,471 Superstar

    Hello @FrauAntje A Warm Welcome to our friendly King Community 🤗

    I am so sorry to hear that you have lost your level progress of your game on your new device!!

    Few questions...

    1) Have you saved the game on your old device, by creating a Facebook account OR a Kingdom account?

    2) After downloading the game onto your new device, did you log into that account?

    ** If you have missed to log into the game, you can simply log-in and you will be back at the level where you were playing. If you are logged in, but are finding yourself at level 1, please post back and let me know.

    You can simply type in the empty dialogue box given below to post your comment.

    Talk to you soon! Have a great day/evening! 🍫

    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

  • Crazy Cat LadCrazy Cat Lad Posts: 4,292 Community Manager

    Hi @FrauAntje !

    Check also this page here.

    If the game wasn't saved anywhere, then send Player Support an email directly from the game.

    Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

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