facebook connected

ayubi

hi, i am having problem with no / disappeared button for connecting facebook in setting.

i am playing candy crush saga in level 6,056 with iphone.

kindly please fix this matter for me.

thank you

HJM1958

I’m having the same problem! Someone answer me! Been asking for help for months. Why are my friends not showing up but people I don’t know are playing with me?

(EDITED by CM -Personal information) 

bearwithme

Hello @ayubi and welcome to our wonderful King Community. I am sorry to hear you are having this problem. I also play the game on my iPhone and I am currently connected to Facebook. Please click on the link below and follow the instructions and hopefully your ability to connect to Facebook again will return.

Cannot connect game to Facebook  on a mobile device

Lori_Harris-2

Same problem.. can’t connect to Facebook or king.com - a red drop down happens now that states "There was a connection error. Try again in a bit." Have force closed the app.. checked for updates, rebooted tablet (I-Pad Pro). Nothing is working. Worked fine yesterday. Can log into FB separately & Candy Crush Friends is working just fine.

Crazy Cat Lad

Hi @Lori_Harris-2!

This issue is in the FAQ:s here.

Lori_Harris-2

Thank You Crazy Cat Lad for trying to help. I’m still having the exact same problem after trying all recommended fixes/suggestions on almost a daily basis. I really miss playing! The game opens but I have no connection still between my game and King/Facebook. I’m wondering if it’s a problem game-wide with the specific Server that hosts my game and that of many others who are having the same issue. I say this because if I try to open the Chocolate-Box.. I get an Error-Message stating that it couldn’t connect to Server. I’m not sure if this could be forwarded to the Developers to possibly look into? Years ago while doing web-design for a gaming league.. occasionally a single Host-Server would fail and only effect certain people while others had no issues at all. Just a thought. Thank You again and Be Well.

Crazy Cat Lad

OK, this on!

This should have been fixed a time ago.

Have you made sure the game is updated to the latest version?

HJM1958

I believe so but I’ll check right now.

HJM1958

Yes, Crazy Cat Lad, it is updated.

Crazy Cat Lad

Could you let me know the app version you have so I can check this up?

Check here how to find it.

Lori_Harris-2

Still following here as I still am unable to play.. my App Version is 1.174.0

(device & apps checked for updates daily).. I will keep trying to follow but I continually get the same screens I have posted about prior. All help is appreciated.

Thank You in advance,

Lori