How can I accessthe rewards from the Fabulus Five. They are not being added to my boosters

DouglasRos

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Spinnifix

Hello and welcome to this community

Can you please take a picture of it? Did you really get the boosters? Because they are stored in the backpack. There is always a hint when you get booster from the backpack. I hope this helps you further!!!

bearwithme

Hello @DouglasRos and welcome to the King Community. To add to what @Spinnifix has said, when you win one of the levels in the Fantastic Five, if you immediately look in your backpack you should see the items sparkle briefly. However I did want to point out that if you play the game on more than one platform (I sometimes play on 3 different ones), you will only get the Fantastic Five reward once, on whatever platform you originally reached the goal. Even if you are 'rewarded' on a second platform, you will not actually receive the rewards. The only items I have found that you can receive on more than one platform is Didi/Rami and Dexter. I have also sometimes been able to get the music box awards on two different platforms.

patsteve318

My team reached its goal but did not receive rewards. And, it seems to be stuck on the old game.

Freddy_

@patsteve318 how do you mean old game, can you post a screenshot of your problem. there are 2 versions at present the normal one and custom teams.

patsteve318

candy crush problem.jpg

Freddy_

@patsteve318 looking at your scores if i have worked it out right they dont add up to 15000 so think you might get a slight delay in updating you rewards as seen this before. should then take you to the new 7000 version. you may want to try restarting your device see if it helps

patsteve318

They all do add up to 15,000. And, each time I win a level it doesn't add any more points on.

patsteve318

Actually, you are right - the actual scores don't equal 15,000 but the top points says 15,000 AND I have won some levels since and nothing more gets added to my own cumulative points.

Freddy_

@patsteve318 as said seen this before and eventually got added but cannot say for definite. have you tried restarting your device

I will tag @AmiDiggory as believe she sorts this feature and @Sukanta_Biswas as he maybe have more info on this than me

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/734366#Comment_734366

Can you show me both screenshots of F5 status i.e. before playing a level and after playing a level?

Thanks @Freddy_Falkner