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Purchased 8.49 deal, and did not get items. >Keeps happening!!
If this were the first, 2nd, or even the 10th time... I wouldn't bother to complain.
However! This time I made a point of taking screen shots, and kept a copy of the receipt.
While playing Candy Crush via facebook. >
I was offered the $8.49 deal. Which should have included > 2 hrs of free play, 50 gold bars, and multiples of several different candy.
Instead I received > 10 gold bars, and 1 each of 3 candy, and "0" free game time. (even less items than the $2.99 deal)
I sent in a ticket, requesting either a refund, or the items I paid for. I received an absolutely useless response, offering links to several
other sites the game is on, but nothing regarding Facebook?
I responded, explaining that *no... their response was NOT helpful.
I've gotten absolutely no further response from them. Even though I've resent my message to them 3 times now.
Comments
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First of all, if we all thought that way, the game would be no more. It's folks like me, who pay to play... that keep this game running. However, if you must know, I am one of about 30 people that are playing together. We're all competing, and every one of us has accepted the occasional offer. I've been playing this game since it first appeared, when there were only 50 levels total. I walked away after the first few times I was ripped off last year, and after getting no where with customer service. I was gone for nearly a year, and so were a few of my crush buds. We all fully expected the problem would be fixed by now. Obviously it's not just us that it's happening to, so if nothing more... maybe this will serve as a warning for others.
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What keeps the game running is ads, and apparently also foolish players that spend actual money for worthless virtual satisfaction.
I also started playing this game shortly after it was introduced and made it to level 5916 when they abruptly decided to change the rules at their whim in early December. At that point I decided it wasn’t worth my time continuing on.
Seeing as how this is strictly a single-player game, how do you “compete” with other players?
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Hi @viasky and welcome to our Community!
Please email Player Support so they can check up what happened and compensate you for all incorrect purchases.
On mobile or the windows app, go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
If you only play on Facebook on a computer, then go here and remember to enter the exact same email that you log in with to Facebook.
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While I do thank you so much for offering a reasonable reply, I have attempted to get a helpful response from King in several different ways. And yes, from the same email I use to play the game. Although they did reply to my initial message, they requested information I'd already given? (A receipt, and my player ID#) I sent them the same information again, and they replied offering links to responses they've given to others... using different platforms? No link was offered for Facebook players, (which is where I play) nor did they reply to my own problem. NOW? They won't even respond at all. I've tried replying to their msg's, I've tried starting from scratch, sending in new messages. Nothing has worked, and I am being completely ignored.
As I mentioned, this is an ongoing issue. I quit the game a year ago, due to this same problem. I came back a few months ago, to find my game had restarted me from level #1. (I was at level 4880+) I requested help with that as well, and was ignored on that issue as well.
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OK, I see. Do you have the Player Support ticket number? Or your Core ID so I can check what the .... is going on at the support team?
How to find your Game User ID on mobile devices and the Windows app and on Facebook.
