Missing gold bars

craigmac

Anyone else having this problem... over the past month over 30 gold bars have gone missing that I have achieved by playing the game.

kiara_wael

Hi @craigmac . Welcome to our Community🙎‍♀️

Sorry to hear that you lose your Gold Bars !! This King Community does not deal with the Purchase issues as the query includes your personal details!

Check also this useful page where you can see how to request a refund depending on the device you play on. 

If you play on mobile and want to contact Player Support, the best way then is to email directly from the game. 

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days. 

Hope this will help you